Hot Topic Roundtables

The SITS17 education programme will be announced in February 2017.

In the meantime, here’s what happened in 2016.

Wednesday 8th June

Time:

Table 1

Table 2

Table 3

11:00

Metrics – knowing what to measure

Martijn van de Bovenkamp

Getting started with SIAM

Juha Berghall

Marketing the Service Desk

Allan Stear

12:15

Successful Self-Service

Simon Kent

Merging ITIL with DevOps

Simone Jo Moore

Making IT more cost effective

Dave Sobel

14:00

Hiring & motivating great IT talent

David Cape-Brown

Shared services – Merging IT with HR & FM

Jeroen Janssen

Incident & Problem Management

Ivor Macfarlane

15:15

Building a simple service catalogue

Andreyna Gonzalez

Reactive to proactive service desk

Richard Josey

Insourcing the Service Desk

Don Page

Thursday 9th June

Time:

Table 1

Table 2

Table 3

11:00

Reactive to proactive service desk

Richard Josey

Insourcing the Service Desk

Don Page

Building a simple service catalogue

Andreyna Gonzalez

12:15

Incident & Problem Management

Ivor Macfarlane

Metrics- Knowing what to measure

Martijn van de Bovenkamp

Hiring & motivating great IT talent

David Cape-Brown

14:00

Merging ITIL with DevOps

Simone Jo Moore

Making IT more cost effective

Dave Sobel

Shared services – Merging IT with HR & FM

Jeroen Janssen

15:15

Marketing the Service Desk

Allan Stear

Getting started with SIAM

Juha Berghall

Successful Self-Service

Simon Kent