The Hot Topic Roundtable Discussions are your opportunity to share with your peers and learn from their experiences in a series of topical discussions.
You can view the 2012 programme below.
These small group sessions, split into 3 Zones, can be booked on a first come, first served basis on the day – just visit the Hot Topic Zone to sign up to the session of your choice.
Tuesday 24 April
| Hot Topic 1 10:45 – Problem & incident management 12:00 – Financial management – doing more for less 13:15 – Collaborative, social & peer-to-peer support 14:30 – Using ITIL 2011 |
| Hot Topic 2 10:45 – BACK2ITSM – The Service Catalogue 12:00 – Self-service, knowledge management & measuring ROI 13:15 – Key considerations for upgrading a service desk system 14:30 – Blending in-house & managed services |
| Hot Topic 3 10:45 – Governance, compliance & security 12:00 – Metrics – finding the numbers that matter 13:15 – Creating a service culture 14:30 – Motivating & rewarding staff |
Wednesday 25 April
| Hot Topic 1 10:45 – Collaborative, social & peer-to-peer support 12:00 – Blending in-house & managed services 13:15 – Self-service, knowledge management & measuring ROI 14:30 – Problem & incident management |
| Hot Topic 2 10:45 – BACK2ITSM – The Service Catalogue 12:00 – Creating a service culture 13:15 – Governance, compliance & security 14:30 – Key considerations for upgrading a service desk system |
| Hot Topic 3 10:45 – Using ITIL 2011 12:00 – Financial management – doing more for less 13:15 – Motivating & rewarding staff 14:30 – Metrics – finding the numbers that matter |
