ServiceDeskShow http://www.servicedeskshow.com Thu, 04 Feb 2016 17:04:39 +0000 en-US hourly 1 “It just gets better every year!” – IT support community gives their verdict on SITS15 http://www.servicedeskshow.com/event-press/blog/it-just-gets-better-every-year-it-support-community-gives-their-verdict-on-sits15/ http://www.servicedeskshow.com/event-press/blog/it-just-gets-better-every-year-it-support-community-gives-their-verdict-on-sits15/#respond Wed, 03 Feb 2016 13:54:39 +0000 http://www.servicedeskshow.com/?p=9251 SITS – The Service Desk and IT Support Show is the annual go to event for thousands of IT and ITSM professionals. This year’s show attracted over 3,363 unique visitors at its new venue, Olympia, London on 3-4 June. The show received glowing testimonials from across the IT support community. Informative, fundamental, useful and excellent […]

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SITS – The Service Desk and IT Support Show is the annual go to event for thousands of IT and ITSM professionals. This year’s show attracted over 3,363 unique visitors at its new venue, Olympia, London on 3-4 June.

The show received glowing testimonials from across the IT support community. Informative, fundamental, useful and excellent – is the positive verdict shared by many visitors, looking to source the latest technology-enabled business solutions.

“I visit every year. It helps me to see what’s out there and compare products and services in one place. Speaking to suppliers face to face saves time, and allows you to pick up new ideas in different areas. I come to see existing suppliers and new developments, and today have come away with new ideas and new ways of doing things. The breakfast briefing was great, and the speakers have been extremely informative,” says Ian Steeve, transition manager from Mace.

“SITS enables you to get ahead of the game. It provides a one stop shop for seeing what the current trend is within service management that can easily be lost,” says Bhav Makwana, service delivery manager at Telegraph Media Group.

“We’re going through a tool replacement process at the moment, and this visit has clarified our shortlist of suppliers. All the business I wanted to see are here under one roof, and the face to face conversations and education has really helped in our decision making, as it’s been great to see solutions we have not even considered before. I will definitely be back next year,” says Rashni Philips, system analyst at Bank of England.

“It’s my first visit and now I’m ready to discuss and implement new ideas into the service desk. The key thing for me is getting real feedback and experiences from other visitors and users. I’d definitely visit again and recommend others do too” says Lorna Jackson, service delivery manager at The TSP Group.

“Attending SITS and meeting key vendors clears ‘the fog’ when evaluating new and potential products for your organisation,” says Gareth Summers, business application manager at The Guardian.

“I’ve come from Wales, and I’ve found discoveries and existing service supplier developments, so it’s definitely been worthwhile,” says Mark Melson, head of service delivery at Gala Technology.

“Attending SITS is the best you can do if you want to keep up to date with the latest products and services and to stay ahead of the game in all aspects of IT service management and service delivery,” says Georgios Mavridis, IT service desk supervisor at University of Westminster.

“You won’t find a more welcoming atmosphere anywhere else. SITS is the number one event for connecting with peers from around the world, and expanding your network,” says Tobias Nyberg, process owner of IT service management at Handelsbanken.

“Making time to go to SITS is one of the best decisions of the year – it puts the fun back into ITSM,” says Louise John, business officer at Essex Community Council.

Belinda McKenna, service desk manager at Kingston University added “it just gets better every year!”


“One of the most significant IT service management events each year”

With momentum building for the next edition in June 2016, 74% of exhibition space has sold out so far.

“This year we expanded our activity around the show and it really paid off, we had great insights and conversations off the back of the hot topic round tables, women in the IT panel discussion, and our sponsored presentations. We’ve already booked a stand for SITS16, because we know it is a show we can rely on to deliver quality interactions,” says Marcelina Cegielska from TOPdesk UK.

“It’s been a fantastic show! The level of visitors we’ve had has been excellent. We’ve even had queues of visitors waiting to speak to us,” says Paul Walker, director at WM Promus – HP Partner.

“This year’s event at Olympia delivered a high quality audience, and we had numerous excellent conversations. We are already looking forward to returning in 2016,” says Stuart Power, UK sales manager at Matrix42.

“As an exhibitor, the experience was great. Our booth, which was right in the middle of the hall, was almost always filled with ITSM professionals, including IT technicians, risk managers, directors and CEOs. We had engaging conversations with our very own customers too, for the end-user experience is the catalyst,” says Anjanaa Santhanam from ManageEngine – A Division of Zoho Corp.

“This was our first SITS as HEAT Software, since the FrontRange and Lumension merger, and it did not disappoint. There was a brilliant atmosphere, matched only by the quality of attendees. Our demo stations were packed throughout the event, with lots of positive feedback from customers and visitors alike regarding our user friendly interface, self-service portal and mobile management,” says Roberto Casetta, SVP & GM at Heat Software.

SITS – The Service Desk & IT Support Show will return to Olympia, London, on 8-9 June 2016. To register for a free ticket, please visit www.registration.n200.com/survey/10j4qdobpcpng

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Stuart Rance named SITS15 ITSM Contributor of the Year http://www.servicedeskshow.com/event-press/blog/stuart-rance-named-sits15-itsm-contributor-of-the-year/ http://www.servicedeskshow.com/event-press/blog/stuart-rance-named-sits15-itsm-contributor-of-the-year/#respond Fri, 05 Jun 2015 09:16:20 +0000 http://www.itsmshow.com/?p=8421 Now in its second year, the SITS ITSM Contributor of the Year award received a record number of nominations. However, one serial nominee stood out from the crowd. Stuart Rance, the clear winner for this year’s award, has contributed to the industry in many forms for best part of three decades.  In recent years, Stuart […]

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Now in its second year, the SITS ITSM Contributor of the Year award received a record number of nominations. However, one serial nominee stood out from the crowd.

Stuart Rance, the clear winner for this year’s award, has contributed to the industry in many forms for best part of three decades.  In recent years, Stuart renounced his long standing consulting role at HP in order to launch his own consulting business ‘Optimal Service Management’.  Since launching his independent consultancy, Stuart has spoken at a wide range of international events and authored an impressive portfolio of industry whitepapers and educational content.  Stuart also provides frequent and sage advice to other IT professionals on interment forums and social media.

SITS15 Event Manager Toby Moore says: “Having known Stuart for some time now and witnessed his contributions first hand, I was delighted to see such huge amount of admiration and support for his work through his many nominations.

Stuart was presented with his award on the opening day of SITS, following his presentation ‘Putting people before technology and process’ in seminar theatre 3.

What do Stuart’s peers say about him?

“Stuart’s presentations at conferences around the world are not to be missed. His delivery, whilst informative and often ground breaking – is always fun as well,” says Karen Ferris, Macanta Consulting.

“ITSM Contributor of year, this has to be Stuart Rance!” says James Finnister, TCS.

“Stuart has so much knowledge and wisdom, which he always shares. I have never met a more humble person or a person that has given me better advice!” says Sofi Fahlberg, itSMF Norway.

“Whenever I have a question about ITSM or I’m looking for an opinion on something happening in the industry, Stuart is always the first person I think to contact. Without him the ITSM industry would have a big gap,” says Sophie Danby, SysAid.

Further details will be released in SITS’ post show report.

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Today’s Breakfast Briefing & Keynote line-up: Thursday 4 June http://www.servicedeskshow.com/event-press/blog/todays-breakfast-briefing-keynote-line-up-thursday-4-june/ http://www.servicedeskshow.com/event-press/blog/todays-breakfast-briefing-keynote-line-up-thursday-4-june/#respond Thu, 04 Jun 2015 05:00:59 +0000 http://www.itsmshow.com/?p=8430 If you weren’t able to attend SITS15 yesterday, there’s still plenty of great content to enjoy today – including inspiring Keynotes, 18 seminars, 12 Hot Topic Round Tables, plus all the latest innovations from 80+ exhibiting companies (including big name brands like HP, Dell Software, Atlassian, BMC, Cherwell Software, Zendesk, LANDesk, and Citrix). The full exhibitor list […]

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If you weren’t able to attend SITS15 yesterday, there’s still plenty of great content to enjoy today – including inspiring Keynotes, 18 seminars, 12 Hot Topic Round Tables, plus all the latest innovations from 80+ exhibiting companies (including big name brands like HP, Dell Software, Atlassian, BMC, Cherwell Software, Zendesk, LANDesk, and Citrix).

The full exhibitor list is available at https://onlineexhibitormanual.com/divSITS15/Exhi/exhibitorList.aspx.

Visitors arriving at Olympia for show open (9.30am) will benefit from first pick of this year’s Hot Topic Roundtable Discussions (sponsored by TOPdesk).

To view the full education programme, please visit www.itsmshow.com/seminars.  A limited number of seminar tickets are available to collect from the Seminar Registration Desk at the show free of charge (on a first come basis).

Today’s highlights include (in order of sessions):

Enterprise service management: Taking the IT out of ITSM

Hosted by: Axios Systems
Time: 8.45 – 10.00 (entry from 8.15am)

Enterprise Service Management (ESM) is the application of service management models, tools and practices to non-IT service domains such as finance, HR and facilities. This breakfast briefing will demystify the concepts around ESM and provide a framework from which to start a transformative initiative which will take the IT out of ITSM for the good of the business.

Happy staff = happy customers: building the enabled workforce

Host: David Wheable & David Johnson, Forrester
Time: 10.15 – 11.15

In the age of the customer, every employee within your company must be obsessed with winning, retaining and serving customers. But we can’t expect staff to deliver this service if they themselves are demotivated and lacking support. How well do you even understand employees and their needs? This keynote explains how customer facing employees can deliver against heightened customer expectations.

Using the service desk to market IT to your customers

Speaker: Jarod Greene, Cherwell Software
Time: 11.45 – 12.45

With 38% of IT spending happening outside the consolidated technology budget, IT organisations now must compete for the businesses’ business. IT must urgently improve engagement with customers to more intimately understand their needs and wants. In this session former Gartner Analyst Jarod Greene demonstrates the techniques for marketing the value of the service to the businesses and it customers.

Morphing from technician into manager

Host: Noel Bruton
Time: 13.45 –  14.45

The natural tendency to reward long-serving technicians with managerial positions means we frequently select our leaders from a pool of service desks workers who might not be suited to the role. Starting with the mental leap needed to move from technician to manager, Noel explains how to get your erstwhile technical colleagues to enjoy working for you; the pitfalls of missing the difference between ‘Boss’ and ‘Manager’; and your new ‘to-do list’ for your managerial working day.

SITS15 is open from 9.30am until 5pm today at Olympia, London (last entry 4pm).

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SITS15: Opening day photo gallery http://www.servicedeskshow.com/event-press/blog/sits15-opening-day-photo-gallery-2/ http://www.servicedeskshow.com/event-press/blog/sits15-opening-day-photo-gallery-2/#respond Wed, 03 Jun 2015 17:08:45 +0000 http://www.itsmshow.com/?p=8461 The post SITS15: Opening day photo gallery appeared first on ServiceDeskShow.

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Today’s Breakfast Briefing & Keynote line-up: Wednesday 3 June http://www.servicedeskshow.com/event-press/blog/todays-breakfast-briefing-keynote-line-up-wednesday-3-june/ http://www.servicedeskshow.com/event-press/blog/todays-breakfast-briefing-keynote-line-up-wednesday-3-june/#respond Wed, 03 Jun 2015 05:00:29 +0000 http://www.itsmshow.com/?p=8423 SITS15 opens for business at 9.30am today at Olympia in London.  Over 4,000 attendees from across the UK’s ITSM and service desk communities are expected to pack the aisles over two days (Wednesday and Thursday, 3-4 June). In a world where even the most minor of IT faults can lead to serious disruptions and revenue losses, quality IT […]

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SITS15 opens for business at 9.30am today at Olympia in London.  Over 4,000 attendees from across the UK’s ITSM and service desk communities are expected to pack the aisles over two days (Wednesday and Thursday, 3-4 June).

In a world where even the most minor of IT faults can lead to serious disruptions and revenue losses, quality IT support professionals and service providers are an increasingly vital component of any competitive business.  And SITS15 is their annual go to event to keep up-to-date with the latest tools, technology and trends.

SITS15 boasts over 80 sector leading exhibitors showcasing over 250 products and services – from self-service IT portals to live chat software to transformational service management tools.

The full exhibitor list is available at https://onlineexhibitormanual.com/divSITS15/Exhi/exhibitorList.aspx.

Visitors arriving at Olympia for show open (9.30am) will benefit from first pick of this year’s Hot Topic Roundtable Discussions (sponsored by TOPdesk).

To view the full education programme, please visit www.itsmshow.com/seminars.  A limited number of seminar tickets are available to collect from the Seminar Registration Desk at the show free of charge (on a first come basis).

 

Today’s highlights include (in order of sessions):

Re-think your service delivery: breaking the cycle

Hosted by: SDI & Cherwell Software
Time: 8.45 – 10.00 (entry from 8.15am)

This panel debate showcases the recent SITS15 service delivery survey to reveal the habitual thinking stopping IT service teams delivering innovative solutions to common service delivery challenges. The panel will also explore how IT can remove itself from the ‘fish bowl’ of every day IT support by asking the right questions to develop new ideas, perspectives and plans for delivering essential services.

PANEL DEBATE: Does your business really need a service desk?

Host: Stephen Mann
Time: 10.15 – 11.15

The consumerisation of IT means that anyone in the business can source powerful cloud services and hardware, to fuel their productivity. But the real challenge isn’t the consumerisation of IT, it’s the consumerisation of Service. Our panel asks whether the service desk has grasped how fundamentally IT consumption has changed and whether it is responding to consumerisation quickly enough to remain a critical service to the business.

Growing a culture of trust, teamwork and fun

Speaker: Wolter Smit, TOPdesk
Time: 11.45 – 12.45

Wolter Smit co-founded and built his service management business from the confines of what can be best described as a broom cupboard to a successful multinational with over 500 employees. What does he identify as the secret to his success? Nothing less than fostering a trusting and happy workforce. In this inspiring keynote, Wolter describes how you can unlock trust within a team to enable both productive and enjoyable work.

PANEL DEBATE:  Why we should champion equality in the IT workplace

Host: Karen Ferris
Panel: Lorraine Brown, Rosh Hosany, Barbara Gardener, David Agutter & Andrea Kis
Time: 13.45 – 14.45 (followed by Women in IT Week drinks reception)

Is IT limited by stereotypical gender roles? Do we take an open enough approach to demographics such as age and ethnicity? In this panel discussion, a group of forward thinking IT professionals explore the definition of equality and the root causes of inequality in our industry, and the ethical and operational benefits of championing equality.

SITS – The IT Service Management Show is open from 9.30am until 5pm today and tomorrow at Olympia, London (last entry 4pm).

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SITS15 – The IT Service Management Show opens at London’s Olympia tomorrow http://www.servicedeskshow.com/event-press/press-releases/sits15-the-it-service-management-show-opens-at-londons-olympia-tomorrow/ http://www.servicedeskshow.com/event-press/press-releases/sits15-the-it-service-management-show-opens-at-londons-olympia-tomorrow/#respond Tue, 02 Jun 2015 07:07:54 +0000 http://www.itsmshow.com/?p=8417 SITS15 – The UK’s leading IT Service Management Show, opens for business at 9.30am tomorrow at the new venue of Olympia London. The annual go-to show for keeping up-to-date with the latest tools, technology and trends of this rapidly evolving industry, the two day exhibition and conference (Wednesday and Thursday, 3-4 June) is set to […]

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SITS15 – The UK’s leading IT Service Management Show, opens for business at 9.30am tomorrow at the new venue of Olympia London.

The annual go-to show for keeping up-to-date with the latest tools, technology and trends of this rapidly evolving industry, the two day exhibition and conference (Wednesday and Thursday, 3-4 June) is set to welcome over 4,000 IT professionals from across the UK’s ITSM and service desk communities.

Visitors to SITS15 will benefit from seeing the latest innovations from some of this industry’s leading specialist vendors, integrators, consultancies and service providers, plus enjoy exclusive Keynotes, briefings, and seminars hosted by ITSM thought leaders from around the world.

SITS’s much-anticipated Breakfast Briefings, which kick off at 8.45am on both days of the show (entry from 8.15am), provide an unrivalled opportunity to discover the latest research and ideas on service delivery and enterprise service management (panellists include Jarod Greene and Tony Probert from Cherwell Software, Charles Araujo, and the SDI’s Karen Taylor on day one, and Brian Hendry (Axios Systems), Stephen Mann, Rebecca Beach, and the Scottish Government’s head of IT support services Graham Mitchell on day two).

The show’s 80+ exhibiting companies this year, include big name brands such as HP, Dell Software, Atlassian, BMC, Cherwell Software, Zendesk, LANDesk, Citrix, TOPdesk, and Knowledge Secure Systems (FastPass’ UK partner).  Whilst AXELOS Global Best Practice, which owns the intellectual property of ITIL and other Best Practice products, is returning as headline sponsor of the show’s ‘hang out’ seating area.

“I attend lot of ITSM events around the world and SITS is truly unique,” says Ian Aitchison, ITSM product director at LANDesk.  “It’s the only event where the show floor and exhibition is the centrepiece.  It’s a true vendor showcase; only at SITS will you see 100 people watching a stand presentation.  Other conferences are more presentation-led, and while SITS has all the seminar and thought-leadership content you would want, the heart of the event is still the exhibition, and that almost fairground-like energy it offers.”

“All the ITSM tools and community come together for one-time-only each year: SITS.  You go into the hall and there is the marketplace in one hit.  Plus you have the free education programme, which gets better every year, and the end result is high value for the vendors and high value for the visitors,” says Simon Kent, chief innovation officer at Sollertis.

“Simply put, SITS is one of the best industry events around, the interaction and energy are great,” says David Wheable, vice president and principal consultant at Forrester.

Key insights and hot topics for 2015

For 2015, there’ll be exclusive Keynotes, seminars and case studies from Forrester, itSMF, BCS, Service Desk Institute, Daily Telegraph, Macmillan Cancer Support, Essex County Council and more.  This year’s event will also bring a renewed focus on understanding the true value of front-line service desk staff, with ‘people’ centred seminars discussing everything from ITSM training and gamification to delivering a great customer experience.  Highlights include:

– Putting people before technology and process: Stuart Rance, Optimal Service Management
– Getting value and ROI from ITSM training: Paul Wilkinson, GamingWorks
– Next-generation IT service skills: Duncan Watkins, Corporate Executive Board
– How to promote gamification within the business: Suresh GP, Taub Solutions
– Perfecting the service desk personality mix: Ian Connelly and Gregory Baylis-Hall, BCS – Service Management Specialist Group
– Are you delivering a service or an experience? David Wright, SDI
– The four P’s of ITSM: People, People, People and People: Peter Hubbard, Pink Elephant
– Re-invigorating a tired service desk: John Fahey, STI Training

Visitors arriving at Olympia for show open (9.30am) will also benefit from first pick of this year’s Hot Topic Roundtable Discussions (sponsored by TOPdesk).  A central hub for sharing experiences and expertise between industry peers, it features expert facilitators leading topical discussions on a host of subjects from DevOps to self-service, from ITIL to cloud migration.

To view the full education programme, which includes six Keynotes and 36 seminars (in three dedicated theatres), please visit www.itsmshow.com/seminars.  Tickets are available to pre-book (£6 per session), or collect at the show free of charge (a limited number will be available from 9.30am on the day, on a first come basis from the Seminar Registration Desk).

Women in IT Week: 1-5 June

To celebrate Women in IT Week – a new initiative aimed at inspiring more women to pursue careers in IT, the first day of the show will feature an essential keynote panel discussion on the importance of championing ‘equality in the IT workplace’.  Chaired by internationally-renowned IT trainer, Karen Ferris – who received a Lifetime Achievement Award from itSMF Australia last year, the session will be followed by a networking drinks reception (from 1.45pm, on 3 June).

To read the latest Women in IT Week blogs, written by inspiring female leaders within the IT community, please visit www.servicedesk360.com/category/women-in-it.

Register free in advance

Free registration for this year’s show closes at midnight tonight, after which a £35 door charge may apply.  Advance registration will also ensure free access to Infosecurity Europe 2015, co-located at Olympia.

To register for a free visitor pass and pre-book conference sessions, please visit www.ITSMShow.com and quote priority code 105SITS (direct link: www.eventdata.co.uk/Visitor/SITS.aspx?TrackingCode=105SITS).

The SITS15 web app is available to download at http://eventmobi.com/sits15.

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Media enquiries & press pass requests to:
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
Twitter: www.twitter.com/DiversifiedUK
Website: www.divcom.co.uk

Exhibitor enquiries to:
Toby Moore, Event Manager
t: +44 (0)1273 645153
e: tmoore@divcom.co.uk
Twitter: www.twitter.com/SITS_UK
Website: www.ITSMShow.com

Notes:

SITS was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

High resolution imagery is available upon request:

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Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, Leamington Spa, and Nailsworth, Glos.  Diversified UK’s portfolio includes SITS – The IT Service Management Show; office*; Casual Dining; lunch!; Natural & Organic Products Europe; Nordic Organic Food Fair and Natural Products Scandinavia in Malmö, Sweden; camexpo; Natural Products magazine; the Natural Beauty Yearbook; Geo Business; Ocean Business (including Offshore Survey Conference & Ocean Careers); MARELEC Marine Electromagnetics conference; Euro Bus Expo; Coach and Bus Live; British Tourism & Travel Show; Route One; and Coach Monthly.  For more information, visit: www.divcom.co.uk

Diversified UK is part of Diversified Communications, a leading international media company providing market access, education and information through global, national and regional face-to-face events, eMedia, publications and television stations.  Diversified serves a number of industries including: seafood, food service, natural and organic, healthcare, commercial marine, and business management.  Based in Portland, Maine, USA, Diversified employs over 800 staff, with divisions in the Eastern United States, Australia, Canada, Hong Kong, India, Thailand and the United Kingdom.  For more information, visit: www.divcom.com

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SITS15: SDI & Cherwell Software unveil new research on service delivery http://www.servicedeskshow.com/event-press/press-releases/sits15-sdi-cherwell-software-unveil-new-research-on-service-delivery/ http://www.servicedeskshow.com/event-press/press-releases/sits15-sdi-cherwell-software-unveil-new-research-on-service-delivery/#respond Thu, 21 May 2015 14:16:44 +0000 http://www.itsmshow.com/?p=8362 With just under two weeks until doors open, SITS – The IT Service Management Show has today revealed exclusive survey insights from its official new white paper – ‘Re-think your service delivery: Leap out of the Service Desk fish bowl’, in conjunction with Service Desk Institute and Cherwell Software. The white paper is being launched […]

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With just under two weeks until doors open, SITS – The IT Service Management Show has today revealed exclusive survey insights from its official new white paper – ‘Re-think your service delivery: Leap out of the Service Desk fish bowl’, in conjunction with Service Desk Institute and Cherwell Software.

The white paper is being launched at the first of the event’s annual executive Breakfast Briefings on Wednesday 3 June at the new venue of Olympia, London.

The annual business forum for sharing ideas and innovations within the ITSM and service desk communities, SITS’s much-anticipated Breakfast Briefings, which kick off at 8.30am on both days of the show, provide IT directors and top-level service desk professionals with an unrivalled opportunity to discover the latest research and ideas that they need to meet the unique challenges of their rapidly evolving industry.

Accompanied by complimentary refreshments, the Breakfast Briefings provide a motivating start to each show day, and are designed to leave attendees with plenty of food for thought.  ‘Re-think your service delivery: breaking the cycle’, is hosted by an expert panel, including Jarod Greene and Tony Probert from Cherwell Software, Charles Araujo, and the SDI’s Karen Taylor.

Showcasing the latest research from SITS15’s service delivery survey, the session will reveal the habitual thinking stopping IT service teams delivering innovative solutions to common service delivery challenges.  It will also explore how IT can remove itself from the ‘fish bowl’ of every day IT support by asking the right questions to develop new ideas, perspectives and plans for delivering essential services.

According to the latest research, revealed in full at this year’s show, 71% of service desks rate improving their overall service delivery as a high priority.  Currently, however, only 56% have active improvement plans in place, and just 54% are regularly engaging with their customers.

Responding to increased pressure to demonstrate the value they deliver to business, the survey results also showed that 82% of service desks are actively working towards improving the perception of IT – cited as the one of the top three challenges for today’s service desk.  However, that still leaves 18% doing little or nothing to change the status quo.

“In today’s competitive economy every Service Desk should seek to make itself more effective and productive and SITS’ popular breakfast briefings provide plenty of insights to help keep pace with ever evolving IT demands,” says Toby Moore, event manager of SITS – The IT Service Management Show.

Complimentary copies of this year’s white paper will also be available from Cherwell Software (stand 716) and the Service Desk Institute (stand 200) after the briefing.

Enterprise service management: Taking the IT out of ITSM

For day two of the show, Thursday’s Breakfast Briefing (8.30am on 4 June) shifts the spotlight to Enterprise service management.  Chaired by Brian Hendry from sponsor Axios Systems, the expert panel includes ITSM industry commentator Stephen Mann, freelance ITSM specialist Rebecca Beach, and Graham Mitchell, the Scottish Government’s head of IT support services.  The briefing aims to demystify the concepts around ESM (the application of service management models, tools and practices to non-IT service domains, such as finance, HR and facilities) and offer key insights into how to create a framework from which to start a transformative initiative – ‘Taking the IT out of ITSM’ for the good of the business.

Due to their expected popularity, event organiser Diversified Communications UK is urging prospective visitors wishing to attend any of these briefings to register and pre-book their place at www.eventdata.co.uk/Visitor/SITS.aspx?TrackingCode=105SITS (pre-booking for briefings is free of charge and allocated on a first-come basis.)

Hot topics for 2015

Visitors arriving at Olympia for show open (9.30am) will also benefit from first pick of this year’s SITS – The IT Service Management Show’s Hot Topic Roundtable Discussions (sponsored by TOPdesk).  A central hub for sharing experiences and expertise between industry peers, the Hot Topic Zone features expert facilitators leading topical discussions on a host of subjects from DevOps to self-service, from ITIL to cloud migration.

With a choice of twelve small group sessions, across three Hot Topic Zones each day, visitors can sign up to the session(s) of their choice (space permitting) and fine-tune their show agenda to suit their individual responsibilities and needs.

To view the full education programme, which also includes six Keynotes and 36 seminars (in three dedicated theatres), please visit www.itsmshow.com/seminars.  Tickets are available to pre-book (£6 per session), or collect at the show free of charge (a limited number will be available from 9.30am on the day, on a first come basis from the Seminar Registration Desk).

In other show news, the latest SITS15 web app is now available to download direct from http://eventmobi.com/sits15.  It includes everything visitors need to start planning their time at the show in advance; including ‘meet up’ networking, travel information, exhibitor details, floor plan, and conference listings.

SITS15 attendees also benefit from free access to Infosecurity Europe 2015, co-located at Olympia.

For further information, to register for a free visitor pass and pre-book conference sessions, please visit www.ITSMShow.com and quote priority code 105SITS (alternatively, use the direct link: www.eventdata.co.uk/Visitor/SITS.aspx?TrackingCode=105SITS).

###

Media enquiries & press pass requests to:
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
Twitter: www.twitter.com/DiversifiedUK
Website: www.divcom.co.uk

Exhibitor enquiries to:
Toby Moore, Event Manager
t: +44 (0)1273 645153
e: tmoore@divcom.co.uk
Twitter: www.twitter.com/SITS_UK
Website: www.ITSMShow.com

Notes:

SITS was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

High resolution imagery is available upon request:

http://www.itsmshow.com/wp-content/uploads/Noel-Bruton-Keynote-2014.jpg
http://www.itsmshow.com/wp-content/uploads/aisle-shot-2.jpg
http://www.itsmshow.com/wp-content/uploads/on-stand-presentation.jpg
http://www.itsmshow.com/wp-content/uploads/JOB1734W479-2.jpg
http://www.itsmshow.com/wp-content/uploads/JOB1734W446-2.jpg 

Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, Leamington Spa, and Nailsworth, Glos.  Diversified UK’s portfolio includes SITS – The IT Service Management Show; office*; Casual Dining; lunch!; Natural & Organic Products Europe; Nordic Organic Food Fair and Natural Products Scandinavia in Malmö, Sweden; camexpo; Natural Products magazine; the Natural Beauty Yearbook; Geo Business; Ocean Business (including Offshore Survey Conference & Ocean Careers); MARELEC Marine Electromagnetics conference; Euro Bus Expo; Coach and Bus Live; British Tourism & Travel Show; Route One; and Coach Monthly.  For more information, visit: www.divcom.co.uk

Diversified UK is part of Diversified Communications, a leading international media company providing market access, education and information through global, national and regional face-to-face events, eMedia, publications and television stations.  Diversified serves a number of industries including: seafood, food service, natural and organic, healthcare, commercial marine, and business management.  Based in Portland, Maine, USA, Diversified employs over 800 staff, with divisions in the Eastern United States, Australia, Canada, Hong Kong, India, Thailand and the United Kingdom.  For more information, visit: www.divcom.com

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Office Supplies News: SITS – The IT Service Management Show previews its exhibitor show highlights for 2015 http://www.servicedeskshow.com/event-press/press-clippings/office-supplies-news-sits-the-it-service-management-show-previews-its-exhibitor-show-highlights-for-2015/ http://www.servicedeskshow.com/event-press/press-clippings/office-supplies-news-sits-the-it-service-management-show-previews-its-exhibitor-show-highlights-for-2015/#respond Mon, 18 May 2015 14:50:42 +0000 http://www.itsmshow.com/?p=8346 Office Supplies News (online) – 18 May 2015: With all stand space now sold, SITS – The IT Service Management Show, will feature over 80 sector leading exhibitors when it opens next month, on 3-4 June, at the new venue of Olympia London. Read more [Link reproduced with permission from Office Supplies News – www.officesuppliesnews.co.uk]

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Office Supplies News (online) – 18 May 2015: With all stand space now sold, SITS – The IT Service Management Show, will feature over 80 sector leading exhibitors when it opens next month, on 3-4 June, at the new venue of Olympia London.

Read more

[Link reproduced with permission from Office Supplies News – www.officesuppliesnews.co.uk]

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SITS previews its exhibitor show highlights for 2015 http://www.servicedeskshow.com/event-press/press-releases/sits-previews-its-exhibitor-show-highlights-for-2015/ http://www.servicedeskshow.com/event-press/press-releases/sits-previews-its-exhibitor-show-highlights-for-2015/#respond Thu, 14 May 2015 16:07:04 +0000 http://www.itsmshow.com/?p=8335 With all stand space now sold, SITS – The IT Service Management Show, will feature over 80 sector leading exhibitors when it opens next month, on 3-4 June, at the new venue of Olympia London. From self-service IT portals to live chat software to transformational service management tools – over 250 products and services will […]

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With all stand space now sold, SITS – The IT Service Management Show, will feature over 80 sector leading exhibitors when it opens next month, on 3-4 June, at the new venue of Olympia London.

From self-service IT portals to live chat software to transformational service management tools – over 250 products and services will be on show.

Recent additions to the 2015 line-up include BMC Software, Kaseya, LabTech, Fruition Partners, Cyient, Concorde, Mediapark, and Systems Technology.  Whilst AXELOS Global Best Practice, which owns the intellectual property of ITIL and other Best Practice products, is returning as headline sponsor of the show’s ‘hang out’ seating area.

As the UK’s leading ITSM event, SITS is the highlight of the year for over four thousand IT professionals looking to source the latest top end technologies on the market and refresh their management skills.  The following is a preview of just some of the new innovations on offer for 2015:

LANDESK is exhibiting a unique, new concept – SnapIT.  It allows end users to take a photo of an IT issue using their phone and receive information on how to solve their own IT.  SnapIT can transform service management by releasing IT from repetitive tasks (stand 500).

G2G3 is launching new simulations to support the market growth and demand around Enterprise Service Management.  The simulations provide awareness, education and a shared understanding around the business value and impact of ESM across the entirety of the enterprise (stand 205).

NetHelpDesk is launching its new help desk software – NetHelpDesk v10 – exclusively at SITS15.  It boasts extensive functionality, such as social networking integration, and mobile apps unlike any others in the market.  Everything is included as standard (including UK-based personal support), with no hidden costs (stand 106).

Zendesk provides a customer service platform and live chat software designed to bring organisations and their customers closer together.  The latest version of its Zopim Premium provides real-time monitoring of key metrics, new integration and customisation options, and 24/7 live chat support.  Zendesk also powers Facebook’s new Businesses on Messenger product with Zopim, enabling businesses to communicate with customers through Facebook’s popular messaging app for the first time (stand 301, new exhibitor).

HarmonyPSA is demonstrating its innovative IT business management system.  Designed and built specifically for software and services businesses, HarmonyPSA automates business functions in a single platform available from the cloud on any device (stand 904, new exhibitor).

Dell Software’s new Dell KACE K1000 Appliance delivers ‘Anypoint’ Systems Management.  Its multi-platform leadership has been extended with first-to-market Chromebook support, whilst new Windows agentless inventory and monitoring bring integrated server management to organisations of all sizes.  Enhanced asset management for any connected device improves visibility and reduces costs (stand 524, new exhibitor).

Sunrise Software is introducing a major upgrade to its flagship product Sunrise ITSM, which includes modules providing IT Risk Management, project tracking capabilities, IT training and skills management, and support for detailed timesheets and expenses.  It also includes enhanced graphical displays (Wallboard), new mobile configurations and a range of new reports (stand 516).

Alemba is showcasing its new vFire Officer mobile app.  Supported on both iOS and Android operating systems, vFire Officer Mobile enables officers and system administrators to review, forward and update calls from their mobile devices when working in the field (stand 610).

Cherwell Software is showcasing Cherwell mApp™ solutions and the Cherwell mApp Exchange, which recently won the Pink Elephant Innovation of the Year Award for easily and powerfully enabling customers to adapt and extend the value of their Cherwell Service Management® installation by merging new functionality or capabilities (stand 716).

Cymbalstream is introducing its innovative Compass Suite.  Designed by experienced IT leaders for IT leaders, it is changing the face of IT business management.  Cymbalstream’s approach provides fresh insights into an organisation’s IT estate streamlining critical decisions regarding financial, people, processes and technology assets (stand 808, new exhibitor).

TOPdesk‘s 5.6 release offers significant improvements in mobile and Rich Text functions, and adds a powerful extension to the new Reservations Management module that lets users perform more complex actions.  There’s an emphasis on visibility too, with an improved Form Designer and Plan Board (stand 410).

Marval is demonstrating its latest service management software, MSM.  This includes Marval’s new Intellective Search functionality, security enhancements and extended user surveys.  It will also focus on its innovative approach to delivering world class service, communication and collaboration to ensure customers’ expectations are exceeded (stand 520).

HP Software is driving ITSM innovation with catalogue aggregation and open 3rd party service exchange with new HP Propel.  Visitors can learn how customer experience is king with HP Service Anywhere, to drive self-sufficiency, connected intelligence and smart analytics (stand 600).

Knowledge Secure Systems is FastPass’ UK partner.  The world’s number one self-service password management solution, FastPass is a secure web based solution where users can manage their passwords anytime, anywhere, on any device.  They are now delivering a managed service via Amazon’s secure data centre (stand 420, new exhibitor).

RMS Services Limited is showcasing its latest release – Point of Business Version 1.6.  The next generation ITSM solution, the product utilises the very latest in application technology to manage end-to-end IT and other organisational processes.  Features include fully customisable screens, workflows, tasks, Exchange integration, and flexibility (stand 314).

STI Ltd, the Service Desk training and consultancy company, is publishing the results of its 2015 IT Service Desk Survey at the show.  It estimates that over 450 organisations have contributed this year, including a wide variety of private and public sector respondents (stand 720).

IT is under pressure to deliver innovation across the business but how is this achieved?  Axios Systems’ informative breakfast briefing ‘Enterprise service management: Taking the IT out of ITSM’ (8.45am on Thursday 4 June) aims to demystify the concepts around Enterprise Service Management and discuss ways to embed these new technologies into ITSM processes.  Axios Systems will also be hosting a series of engaging on-stand presentations focused on emerging trends and ITSM best-practice (stand 302).

AlfaPeople Customer Service Management is showcasing an ITIL-certified ITSM solution built on the trusted Microsoft Dynamics platform, and Parature – a new customer care solution from Microsoft.  Experts in customer service management and customer service solutions, they will be hosting live demos and giving visitors the opportunity to win Microsoft merchandise at the show (stand 818).

Thoughtonomy Ltd, supplier of automation technology through a software based Virtual Workforce, is showcasing its new enterprise class Software as a Service (SaaS) platform.  It provides a highly available, highly scalable, secure and non-disruptive approach to automation of manual support processes (stand 424, new exhibitor).

HEAT Software is showcasing the new features of its HEAT Service Management 2015 for the Cloud and On-Premise.  Visitors can enjoy on-stand demos and also be in with a chance to win a pair of Beats headphones (stand 706).

SunView Software has announced a new DevOps focus for its ChangeGear Change Management solution.  With new features to support the next generation of the digital enterprise, ChangeGear helps organisations working in DevOps environments balance the rapid pace of IT change with business risk and regulatory compliance requirements (stand 219).

Tools Advisor powered by ITSM Review is a new searchable directory of ITSM tools – ranked and reviewed by customers.  Combining expert analyst reviews, customer satisfaction ratings and technical laboratory tests, it enables its users to discover the perfect ITSM tool to suit their unique requirements and review the ratings of real validated customers (stand 723, new exhibitor).

As a world leader in Microsoft Cloud and System Center, Cireson’s mission is to make its clients working life more productive by bringing service and asset management together via the new Cireson Platform (stand 217, new exhibitor).

RES Software’s IT Store enables proactive and automatic delivery and return of IT services triggered by business qualification.  RES IT Store is an easy to use, self-service IT portal, which enables users to interact with IT without delay.  IT can now respond to requests 24/7, and service delivery is instant, allowing for true IT as a Service (stand 620, new exhibitor).

QuickScripts is offering free 30 day trials for their drag and drop workflow based call guidance tool.  The software application is easily customised with existing PBX platforms and integrates with CRM solutions.  Visitors entering their QuickQuiz at the show, could be in with a chance of winning a Red Letter Day (stand 300).

SysAid is showcasing its mobile phone asset management module and iOS application that provides barcode scanning, audit, and reporting capabilities.  The solution will not only help with tracking inventory, but will be a robust tool for financial forecasting and real-time reports for all departments in an organisation (stand 214).

Richmond Systems is showcasing its latest web-based customer service solution, ServiceDesk v10.  ServiceDesk v10 has configurable screens, process flows and aliases to present friendly descriptions to users unfamiliar with service desk terminology.  It uses multi-portal capability to direct users to interfaces that are personalised to role or requirements, and guides users through the call logging process, whilst prompting, where necessary, with relevant knowledge and templates (stand 621).

Conference In A Box is an on demand team learning platform, which allows an entire team to share the experience and learning opportunities of a conference instead of just one person; saving countless days out of the office and all of the associated costs (stand 206, new exhibitor).

LogMeIn Rescue is redefining the support industry, with the introduction of Rescue Lens.  Bringing the power of live interactive video to the support center, Rescue Lens allows agents to see end user issues with their own eyes through a live camera feed (stand 721).

Ultima Business Solutions is showcasing its comprehensive portfolio of support offerings.  The company’s on-stand service management experts will be discussing how adopting the Ultima service can help reduce support costs, and increase service levels for businesses (stand 522).

From a managed service desk to out of hours support, Pink Elephant EMEA Ltd’s global service centre can provide 24/7 365 day multilingual support based on ITIL and SDI best practices, at less than the cost of core hour service desk analysts (stand 525).

ServiceNow provides service management for every department in the enterprise, including IT, human resources, facilities, field service and more; helping modern enterprises operate faster and be more scalable (stand 310).

Atlassian is showcasing JIRA Service Desk.  Recently featured by Fortune and TechCrunch as redefining business collaboration, JIRA Service Desk has powerful ticket management, automation, knowledge base, intuitive self-service, SLAs, and more (stand 210).

Freshservice is showcasing its latest developments on the service catalogue and mobile service desk, which boast an intuitive UI and remote working capabilities, helping IT teams to deliver better services for the modern workforce. Serving more than 3,000 mid-market and enterprise customers worldwide Freshservice is now one of the fastest growing cloud based IT service desk software suppliers (stand 700).

SITS15 is a vital business forum for sharing ideas and innovations within the ITSM community.  Running alongside the central exhibition is a world-class free conference, including six Keynotes, 36 seminars, in-depth roundtable discussions, and breakfast briefings.

SITS15 attendees also benefit from free access to Infosecurity Europe 2015, Europe’s No.1 information security event, co-located at Olympia.

For further information and to register for a free visitor pass, please visit www.ITSMShow.com and quote priority code 105SITS (direct link: www.eventdata.co.uk/Visitor/SITS.aspx?TrackingCode=105SITS).

###

Media enquiries & press pass requests to:
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
Twitter: www.twitter.com/DiversifiedUK
Website: www.divcom.co.uk

Exhibitor enquiries to:
Toby Moore, Event Manager
t: +44 (0)1273 645153
e: tmoore@divcom.co.uk
Twitter: www.twitter.com/SITS_UK
Website: www.ITSMShow.com

Notes:

SITS was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

High resolution imagery is available upon request:

http://www.itsmshow.com/wp-content/uploads/Noel-Bruton-Keynote-2014.jpg
http://www.itsmshow.com/wp-content/uploads/aisle-shot-2.jpg
http://www.itsmshow.com/wp-content/uploads/on-stand-presentation.jpg
http://www.itsmshow.com/wp-content/uploads/JOB1734W479-2.jpg
http://www.itsmshow.com/wp-content/uploads/JOB1734W446-2.jpg

Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, Leamington Spa, and Nailsworth, Glos.  Diversified UK’s portfolio includes SITS – The IT Service Management Show; office*; Casual Dining; lunch!; Natural & Organic Products Europe; Nordic Organic Food Fair and Natural Products Scandinavia in Malmö, Sweden; camexpo; Natural Products magazine; the Natural Beauty Yearbook; Geo Business; Ocean Business (including Offshore Survey Conference & Ocean Careers); MARELEC Marine Electromagnetics conference; Euro Bus Expo; Coach and Bus Live; British Tourism & Travel Show; Route One; and Coach Monthly.  For more information, visit: www.divcom.co.uk

Diversified UK is part of Diversified Communications, a leading international media company providing market access, education and information through global, national and regional face-to-face events, eMedia, publications and television stations.  Diversified serves a number of industries including: seafood, food service, natural and organic, healthcare, commercial marine, and business management.  Based in Portland, Maine, USA, Diversified employs over 800 staff, with divisions in the Eastern United States, Australia, Canada, Hong Kong, India, Thailand and the United Kingdom.  For more information, visit: www.divcom.com

 

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In the News: Women in IT Week http://www.servicedeskshow.com/event-press/press-clippings/in-the-news-women-in-it-week/ http://www.servicedeskshow.com/event-press/press-clippings/in-the-news-women-in-it-week/#respond Thu, 07 May 2015 15:23:51 +0000 http://www.itsmshow.com/?p=8322 Here’s a sample of some of the media coverage that the Women in IT Week initiative has received to date. To view the full articles, please click on the links below. We Are The City (online) – 11 May 2015 UK’s leading ITSM Show launches Women in IT Week initiative Diversified Communications UK, organiser of SITS […]

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Here’s a sample of some of the media coverage that the Women in IT Week initiative has received to date. To view the full articles, please click on the links below.

We Are The City (online) – 11 May 2015

UK’s leading ITSM Show launches Women in IT Week initiative

Diversified Communications UK, organiser of SITS – The IT Service Management Show, has announced the launch of a new initiative – Women in IT Week – designed to highlight the importance of gender equality in the IT workplace.

[Link reproduced with permission from We Are The City – www.wearethecity.com]

B2B Marketing (online) – 8 May 2015

NEWS: Diversified communications UK launches ‘Women in IT Week’ initiative

The IT Service Management Show (SITS) has announced the launch of its new initiative, ‘Women in IT Week’.

[Link reproduced from B2B Marketing – www.b2bmarketing.net]

Engage Customer (online) – 8 May 2015

UK’s leading ITSM Show launches Women in IT Week initiative

Diversified Communications UK, organiser of SITS – The IT Service Management Show, has announced the launch of a new initiative – Women in IT Week.

[Link reproduced from Engage Customer – engagecustomer.com]

ITCM (online) – 7 May 2015

SITS15: UK’s leading ITSM Show launches Women in IT Week initiative

Diversified Communications UK, organiser of SITS – The IT Service Management Show, has announced the launch of a new initiative – Women in IT Week – designed to highlight the importance of gender equality in the IT workplace.

[Link reproduced with permission from ITCM – www.incentivetravel.co.uk]

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