Firmly established as the UK’s leading event for IT service and support professionals, this year’s show floor was packed with thousands of highly-focused and informed visitors looking to research new technologies and service management provisions.  Among them were service desk and help desk managers, CIOs, CTOs, IT directors, and senior IT decision-makers from organisations as diverse as Capita IT Services, SCC, G4S, Transport for London, Fujitsu, the Home Office, Camelot UK Lotteries, Tesco Bank, CIMA, Talk Talk Group, British Airways, Next, H.J Heinz Company, and the NHS.

It was this quality of attendees, the high level of engagement, and quantity of new business leads that impressed countless exhibitors – prompting over 70% of them to rebook for next year’s show; whilst many new companies have been eager to be added to the 2014 waiting list.

As a snapshot of the ITSM market, the 2013 event certainly reflected a more buoyant mood than in recent years.  Feedback from the show floor saw many delighted exhibitors/vendors commenting that this year’s buyers were ready and, perhaps more importantly, able to do business.  Whereas budget constraints over the last 12 months or so had seen many ITSM projects stuck in the planning stages, 2013 seems – at least from the evidence garnered at SITS13 – to herald a more positive shift towards implementing them.

“Without doubt, based on the reaction of our industry, SITS13 was our best edition to date,” says event manager Laura Venables.  “It was clear that, whilst some companies had been previously locked in the project planning stages, SITS13 showed itself to be the time and place to make big purchasing decisions.”

Exhibitors celebrate successful show

“My first impression from this year’s show is that the quality of attendees was high, and the people we spoke with have real projects and a business need,” says Tony Probert, European managing director of long-standing exhibitor Cherwell Software Limited.

“A highlight for me was the requirement for surround technologies and functional capabilities,” says Probert, “It is not just about incident, problem and change but the need for mobile and social media capabilities, systems adaptability and agility, plus a strong requirement to easily provide business metrics via dashboards and reporting.  The role of the service desk is changing, and the SITS event provides the ideal platform for Cherwell to demonstrate solutions for the current and future needs of service desks.”

“We’ve had some really good conversation and made some great contacts this year,” agrees Rickard Jönsson, senior marketing and business development manager at TechExcel.  “The sheer number of people within this contained market that come to this show, is what makes it really stand apart from the rest.  We will absolutely be returning next year, we’ve already booked our stand!”

Inspiring show content draws in the crowds

With 12% of attendees visiting across both days, one of the show’s key draws has always been its exceptional show content – including six Keynotes, two breakfast briefings, 44 seminars, and 24 hot topic roundtable discussions – which mixed a host of practical case studies and strategies with thought-provoking debates on the future of the ITSM industry.

“We work hard every year to ensure that our excellent content programme stays as fresh, and as relevant, as possible for our audience, and the support from our new partner Gartner really helped to enhance this for 2013,” explains SITS event manager Laura Venables.

“There is such a strong sense of community within this industry – and, once again, SITS was hailed as the ultimate forum for connecting, supporting and learning from one and other.  I am delighted that we – as event organisers – can offer this platform that not only enables our exhibitors and visitors to do business but also acts as a meeting place to strengthen relationships.  After such a great show, we are all really looking forward to seeing how the conversations that started here progress over the year ahead,” says Venables.

Once again Keynotes saw standing-room only crowds and many seminar sessions were fully-booked within an hour of the doors opening on both mornings.  The well-received introduction of the show’s new advance booking option, which was available to all pre-registered visitors online until 22 April, helped to allay potential disappointment at seminars being full on arrival; whilst also serving to raise over £500 for organiser Diversified Business Communications UK’s official charity Events for Namuwongo.

Notable highlights for 2013 included Keynotes by Gartner’s Jeffrey Brooks and – show regular – IT support consultant Noel Bruton.  Seminars enjoying over 100+ delegates included sessions hosted by Barclay Rae; Simon Skelton (John Lewis Partnership); Steve White (Kepner Tregoe); Rebecca Beach (SDI IT Service Excellence Professional of the Year 2012) and Tessa Troubridge (SDI); and Karen Brusch and John Moore (The itSMF UK Service Level Management Special Interest Group).

“Diversified UK’s annual Service Desk & IT Support Show has forged a deserved place for itself at the heart of the UK’s IT user support industry.  Its mix of vendor showcase and training opportunities, and its broad agenda from philosophies through strategies to pure technique, make it – in my view – an essential, must-attend event for IT support professionals and decision-makers,” comments Noel Bruton.

“As ever this was a busy and brilliant event for the industry – clearly the most focused and clearly defined of all the IT support exhibitions and a treasure trove for all concerned – networkers, vendors, buyers, practitioners, analysts and consultants,” says independent management consultant Barclay Rae.

“For the event as a whole I think it was seen as a success by all – particularly the involvement of Gartner, who brought a new level of focus to the proceedings,” adds Rae, “It was very positive to hear Jeff Brooks taking about buying in line with a culture match and not just a technology tick list – hopefully that message will have been actively heard by buyers at the show.”

Visitors that were unable to make it to specific sessions or even the show itself this year, benefited from lively, interactive commentary and debate throughout, courtesy of the official #SITS13 Twitter hashtag, which recorded over a thousand uses each day.  Prolific tweeters included James Finister, EMEA lead for IT service integration and governance consultancy at Tata Consultancy Services – one of the most retweeted of all users – who signed off his two days of reporting with: “Tomorrow is going to feel flat after the invigorating intensity of #SITS13”.

“As a first time visitor I found it not only a great opportunity to meet lots of vendors but a brilliant chance to network with peers from other organisations,” comments Oliver Plumpton, assistant head of ICT, Darlington Borough Council.  “The Keynote speeches have also been particularly relevant to current issues that I’m dealing with.  So it’s a combination of access to expertise, fantastic networking opportunities, and all the information that I need in terms of products that I’m looking at – all in one room.  It was a thoroughly enjoyable show, and we’ll be back next year,” he concludes.

SITS – The Service Desk & IT Support Show will return to Earls Court, London, on 29-30 April 2014.  For further information, please visit www.servicedeskshow.com, or stay up-to-date with all the latest news and 2014 exhibitor information via the show’s official Twitter account – www.twitter.com/SDITS.

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Media enquiries to:
Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134                 e: ejones@divcom.co.uk
http://www.twitter.com/DiversifiedUK
http://www.divcom.co.uk

Exhibitor enquiries to:
Laura Venables, Group Event Manager
t: +44 (0)1273 645138                 e: lvenables@divcom.co.uk
http://www.twitter.com/SDITS
http://www.servicedeskshow.com

Notes:

SITS – The Service Desk & IT Support Show was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012. 

For more information about Events for Namuwongo, please visit www.eventsfornamuwongo.com.

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Sussex, and Nailsworth, Glos.  In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2014); Ocean Business; office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

With emerging new technologies over the past few years having transformed the way that IT services are delivered within the workplace, the two day SITS event offers its attendees a vital opportunity to source the latest tools, technology and insights that they need to improve their IT provisions and enable their organisations to work more effectively.

“It doesn’t matter how long you’ve been in the industry – you’ll never know everything.  The show is a great forum to pick up hints and tips on how to continue improving the services our customers expect,” says Nina Pink, IT service manager at Dairy Crest, just one of thousands of visitors looking forward to experiencing SITS13 this week.

Returning exhibitors for 2013 include xMatters; Sysop; ICCM Solutions; Autotask; OMNINET GmbH; ManageEngine; APMG; Serena Software; IT Training Zone; The Grey Matters; LogMeIn; TOPDesk; CentraStage; TechExcel; and Vivantio, who’ll be expanding its service desk product range to include Metricus – an enterprise-level IT performance management solution.

They’ll be joined by a host of new faces across the show floor, including Gartner; Netop from Denmark; UK Oracle User Group; Realmsoft; SysAid; and Freshdesk, who’ll be launching Freshservice – the SaaS based ITIL Service Desk software, as an invite-only beta at SITS13.

Whilst new products and software applications remained a practical draw for many visitors to the show, the exceptional, comprehensive, free education programme – combining six Keynotes (featuring Gartner), over 40 seminars and case studies (in three dedicated theatres), in-depth roundtable discussions, and essential breakfast briefings – provides a broad spectrum of perspectives on the key issues and challenges affecting today’s ITSM and IT support community.

Notable highlights including debut sessions from Gartner and IBM; the launch of a new white paper from the SDI and Cherwell Software; plus expert new content from returning speakers, such as Noel Bruton, Barclay Rae and Rosh Hosany.  The full programme, including session details and timings, is available online at http://www.servicedeskshow.com/education.

Free seminar tickets will be available on the day from the Seminar Registration Desk at the show.  All Keynotes and seminars are available to pre-book (for £6 per session) before 4.30pm on Monday 22 April.

The Service Desk & IT Support Show at Brompton Hall, Earls Court, London, is open from 9.30am to 5pm on Tuesday 23 April and Wednesday 24 April.

To register for free entry in advance, please visit www.servicedeskshow.com or http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177.  Please note, registration is also open onsite until 4pm each day.   SITS13 attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.

To download the new SITS13 web app, please visit http://eventmobi.com/sits13.

###

Media enquiries & press pass requests to:
Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
http://www.twitter.com/DiversifiedUK
http://www.divcom.co.uk

Exhibitor enquiries to:
Laura Venables, Group Event Manager
t: +44 (0)1273 645138
e: lvenables@divcom.co.uk
http://www.twitter.com/SDITS
http://www.servicedeskshow.com

Notes:

SITS – The Service Desk & IT Support Show in London attracted 4,495 visitors to its 2012 event.  It was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

VISITOR INFORMATION:
Brompton Hall, Earls Court 1, London SW5 9TA
23rd & 24th April 2013
Open 9.30am to 5.00pm each day

For more information about Events for Namuwongo, please visit www.eventsfornamuwongo.com.

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Sussex, and Nailsworth, Glos.  In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2014); Ocean Business; office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

Firmly established as the go-to industry event for CIOs, service desk and help desk managers, IT directors, and senior IT decision-makers from across all business sectors, SITS has garnered an enviable reputation for providing real solutions for ITSM professionals looking to improve the way that they work and do business.  One of the show’s key draws is its comprehensive free education programme that combines eight Keynotes, over 40 seminars (in three dedicated theatres), in-depth roundtable discussions, and essential breakfast briefings to provide a broad spectrum of perspectives across a host of hot topics.

New speakers for SITS13 include:

• Jeffrey Brooks, a research director in the IT Operations Management team of Gartner, whose research focuses on IT services management.
• Ivor Macfarlane, service management specialist at IBM, whose authoring credits include ITIL versions 1, 2 and 3.
• Simon Skelton, IT service improvement manager at John Lewis Partnership, who’ll be discussing ‘ITSM – the John Lewis way’.
• Rob Miller, assistant director business systems, who’ll be outlining how the London Borough of Lambeth mastered self service to help solve the BYOD challenge.
• Andrea Kis from Tata Consultancy Services, an ITIL, Prince2 and Green IT qualified IT service management and integration consultant, who’ll be demonstrating why the service desk must build business relationships if it wants to prosper.
• Jeffrey Thomas, director, administrative IT systems at University of Oxford, who’ll be presenting a case study on how the institution implemented its ITSM strategy and toolset to deliver mature service.

Other new speakers also include Rebecca Beach – SDI IT Service Excellence Professional of the Year 2012; Katherine Howard – NSW branch chairperson at itSMF Australia and IT service management consultant at Visual Explanations; Richard White – co-founder and CEO of UserVoice; James Davies – IT customer services manager at the University for the Creative Arts; John McGlinchey – VP of Europe and Middle East for CompTIA (the global IT trade association); Kaimar Karu – founder and MD of Mindbridge and a board member at itSMF Estonia; Peter Dowdall – head of IT security at Kings College Hospital NHS Foundation Trust; and leading entrepreneur Scott Fletcher – chairman and founder of ANS Group.

To view the full education programme, please visit http://www.servicedeskshow.com/education.

Due to their expected popularity, event organiser Diversified Business Communications UK is urging prospective visitors wishing to attend any seminars this year to take advantage of the show’s new advance booking option when pre-registering for SITS – The Service Desk & IT Support Show at  http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177.

Please note, free tickets for all seminars will be available on the day from the Seminar Registration Desk at the show.  All Keynotes and seminars are available to book in advance before 4.30pm on Monday 22 April for £6 per session (including VAT and a small donation to the event organiser’s official charity Events for Namuwongo.

SITS13 attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.  To register for free entry to SITS13, please visit www.servicedeskshow.com quoting priority code SITS177 (http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177).

###

Media enquiries & press pass requests to:

Emma-Louise Jones, PR Manager

t: +44 (0)1273 645134

e: ejones@divcom.co.uk

http://www.twitter.com/DiversifiedUK

http://www.divcom.co.uk

Exhibitor enquiries to:

Laura Venables, Group Event Manager

t: +44 (0)1273 645138

e: lvenables@divcom.co.uk

http://www.twitter.com/SDITS

http://www.servicedeskshow.com

Notes:

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

VISITOR INFORMATION: Brompton Hall, Earls Court 1, London SW5 9TA 23rd & 24th April 2013 Open 9.30am to 5.00pm each day

For more information about Events for Namuwongo, please visit www.eventsfornamuwongo.com.

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Sussex, and Nailsworth, Glos.  In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2014); Ocean Business; office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

The annual business forum for sharing ideas and innovations within the ITSM and ITSSM communities, SITS’s much-anticipated Breakfast Briefings, which kick off at 8.30am on both days of the show, provide top-level IT professionals with an unrivalled opportunity to discover the latest research and ideas that they need to meet the unique challenges of their rapidly evolving industry.

Accompanied by complimentary refreshments, the Breakfast Briefings provide a motivating start to each show day, and are designed to leave attendees with plenty of food for thought.  ‘Demonstrating service desk value through more meaningful metrics’, the first of this year’s briefings, is hosted by an expert panel, including Howard Kendall, founding director and chairman of  of SDI (the Service Desk Institute), Tony Probert from Cherwell Software, Rosh Hosany from AllianceBernstein, and Dean Coleman from UKN Group.

A vital measure of any successful Service Desk, this session on metrics will explore the current ‘state of the nation’, highlighting which metrics are being used by service desks, and which are most useful.

“In today’s competitive economy every Service Desk should know its cost base and seek to make itself more effective and productive,” says Howard Kendall.

According to the latest research being revealed in full at this year’s show, 50% of businesses make decisions based on metrics, whilst 53% of Service Desks believe sharing metrics reports has improved their relationship with the business.  However, despite increasing pressure to demonstrate the value they deliver to business, 40% of service desk professionals/respondents are still not currently measuring any business value metrics; and 13% of businesses do not ask to see any metrics.  In response to these research findings, topics covered in the session will include how metrics can keep pace with ever evolving IT demands; how to create reports that prove value; and aligning metrics with business and IT goals.

Complimentary copies of this year’s white paper will also be available from Cherwell Software (stand 700) and the SDI (stand 100) after the briefing.

For day two of the show, Wednesday’s Breakfast Briefing (8.30am on 24 April) shifts the spotlight to the complex issue of business user satisfaction in ‘Creating happy users: the new focus for IT?’.  With recent research from Forrester showing that two-thirds of business users are unhappy with what IT delivers, expert panellists from Axios Systems and Forrester will offer key insights into how to reverse this trend and deliver a first rate service to all.  Topics to be covered include how to gauge business user satisfaction, overcoming communication barriers, identifying what users want and need, and measuring the success of IT services.

Due to their expected popularity, event organiser Diversified Business Communications UK is urging prospective visitors wishing to attend any of these briefings to confirm their attendance as soon as possible by pre-registering for SITS – The Service Desk & IT Support Show free in advance at http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177  (Please note, all places for briefings are allocated on a first-come-first-served basis.) Visitors arriving at Earls Court for show open (9.30am) will also benefit from first pick of this year’s SITS – The Service Desk & IT Support Show’s Hot Topic Roundtable Discussions (sponsored by TechExcel).  A central hub for sharing experiences and expertise between industry peers, the Hot Topic Zone features expert facilitators leading topical discussions on a host of subjects; including Blending in-house and managed services; Agile ITSM; Financial management – doing more for less; Unlock the service catalogue; Key considerations for upgrading a service desk system; ITIL clinic; How to create and sustain a proactive service desk; and the consumerisation of IT (BYOD, enterprise app stores & self service).

With a choice of twelve small group sessions, across three Hot Topic Zones each day, visitors can sign up to the session(s) of their choice (space permitting) and fine-tune their show agenda to suit their individual responsibilities and needs.

The event’s organiser Diversified Business Communications UK has also recently launched a brand new SITS – The Service Desk & IT Support Show 2013 web app, which has been designed to provide attendees with everything they need before, during and after their visit; including a map to the venue, exhibitor details, a floor plan and seminar listings.  The app is available to download direct from http://eventmobi.com/sits13.

To view the full education programme, please visit http://www.servicedeskshow.com/education.

To register for free entry to SITS13, visit www.servicedeskshow.com quoting priority code SITS177 (http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177).

SITS – The Service Desk & IT Support Show attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.

###

Media enquiries & press pass requests to:

Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
http://www.twitter.com/DiversifiedUK
http://www.divcom.co.uk

Exhibitor enquiries to:
Laura Venables, Group Event Manager
t: +44 (0)1273 645138
e: lvenables@divcom.co.uk
http://www.twitter.com/SDITS
http://www.servicedeskshow.com

Notes:

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Sussex, and Nailsworth, Glos.  In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2014); Ocean Business; office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

Matrix42’s integrated solutions enable seamless management of physical, virtual and mobile environments, combining Client Lifecycle, Virtualization, Mobile Device Management and IT Service Management.  To mark the launch of a new unique end user app, which puts outstanding user experience and complete Servicedesk control at your fingertips, they’ll be giving away two iPad Minis on stand 420.

Specops Software (stand 621) will showcase the 4.8 release of Specops Deploy, which enables Microsoft Endpoint Protection management from AD.  The new Password Reset mobile app makes it even easier for users to reset passwords from any device.

Alongside its full range of ITSM solutions, BMC Software UK will be showcasing BMC MyIT – a revolutionary new enterprise software solution that empowers employees to take control over the delivery of the IT services and information they need – anytime, anywhere, from any device (stand 709).

Nexthink, the leading provider of real-time monitoring and analytics for IT Infrastructure from the end-user perspective, will be exhibiting at SITS for the first time on stand 217.  For 2013, it’ll be showcasing how its software gives IT visibility into all their IT services, helps improve services levels, reduce incidents by 35%, close issues 60% faster, and detects security threats.

Sunrise Software (stand 200) will be revealing an exclusive preview of its new responsive web 2.0 User Interface for its Service Desk Software – Sostenuto.  Launching this summer, it features enhanced usability, tablet support, and Gamification concepts to engage and reward Service Desk teams.

‘Talent Management’ – a new development within Marval Software’s latest integrated ITSM Software, will be demonstrated on stand 825 at SITS13.  The comprehensive skills matrix functionality provides layers of easily retrievable, skill-set information attached to individuals and groups to ensure maximum utilisation of an organisation’s most valuable resource – its people.

SimpliSys will be showcasing Version 2 Citrus Service Desk at SITS13.  With many new features included in the latest release, SimpliSys will be demonstrating advanced problem management in action, plus many other version 2 features, on stand 244.

ServiceNow (stand 309) will present its suite of cloud-native IT Service Automation applications. The intuitive ITSM tools enable business leaders to better assess their global IT spend, provide self service to the organisation, and allocate more resources for innovations to drive revenue.

House-on-the-Hill Software (stand 314) will be showcasing new features from the latest release of its service desk software application – SupportDesk 2013, which is available both On-Site and On-Demand.  2013 marks the company’s 20th year in the service desk software industry.

This year, TOPdesk UK will be demonstrating the augmented TOPdesk Mobile featured in TOPdesk 5.1.  Visitors to stand 308 will see the game-changing ease of TOPdesk’s Plan Board, Dashboard and Task Board, with a price tag that won’t be beat on functionality.

IT Training Zone will be showing how training for the future of IT Support is available at your fingertips, with media rich, enjoyable learning experiences that are delivered on demand (stand 712).

IT Governance will be launching a unique suite of ITIL Foundation and Intermediate education resources, which include the ITIL Foundation (2-day) classroom training course, as well as the ITIL Foundation Essentials and ITIL Lifecycle Essentials study guides (stand 922).

AlfaPeople UK, specialists in Helpdesk and Service Management, has the first Pink verified ITSM solution built on the Microsoft Dynamics CRM platform.  Visitors to stand 622 are invited to leave their business cards to be in with a chance of winning a helicopter experience or gliding experience day.

Cherwell Service Management™, from Cherwell Software, is the first ITSM solution with reports, metrics and dashboards, which are 100% compliant with SDI’s Service Desk Performance Results Standards.  20 key performance metrics, 40+ reports and 100 dashboard wizards, all straight out of the box and approved by the SDI (stand 700).

WM Promus offer HP Service Anywhere – the latest HP innovation in ITSM SaaS, which reflects HP’s leadership in the Service Management space.  Free subscriptions are available for the first 12 months.  Visitors to SITS13 can see a demonstration on stand 208 or book a trial.

STI Ltd will be distributing the results to its 2013 IT Service Desk Survey on stand 416.  With over 350 respondents, this is a real ‘nuts and bolts’ look at the UK’s IT Service Desks.

Kepner-Tregoe’s High Severity Incident Management is focused on developing high performance ‘trouble shooters’ (stand 107).  The key to maximising service performance effectiveness and efficiency lies in improving the underlying quality and consistency of troubleshooting.  KT´s approach is the ITIL® recognised, industry best practice for customer issue handling and Problem Management.

Bomgar (stand 515) will demonstrate its new app that allows support professionals to fully access, view, control, and fix Samsung Android smart phones and tablets.  This feature further enables organisations using Bomgar, to securely support any system or device located anywhere in the world.

New to the show this year, ITSM COMPANY (stand 915) is internationally launching its social and collaborative ITSM tool.  The tool combines classic ITIL and social technologies from SharePoint for an unmatched enterprise integrability, effective collaboration and improved employee satisfaction.

Axios Systems will be discussing collaborative service desks, real-time analytics and demonstrating its No.1 ranked service catalogue on stand 615.  The company will also be presenting on ‘Creating happy users: the new focus for IT’ at the show’s breakfast briefing on Wednesday 24 April, with Forrester’s Stephen Mann; plus, running seminars on Social IT and Gamification with Brian Kerr.

Software Asset Management specialist Certero will be launching AssetStudio® for Oracle on stand 609, a dedicated licensing module for this complex vendor.  The unique automation process reduces the need for on-going, expensive expertise in managing Oracle licenses, helping organisations optimise spend and drive continuous compliance.

At this year’s show Hornbill Service Management (stand 300) will be launching extensions to its leading ITSM Service Desk, Supportworks, with Human Resources and Facilities Management Service Desks to enable maximum efficiency and best practice.  Hornbill will also showcase a new performance dashboard, trending engine and process design tools.

FGI will be promoting its new and enhanced ‘Beyond Training’ opportunities to businesses looking to maximise post-training employee effectiveness at SITS13.  Visitors to stand 521 will also be able to find out about new courses from COBIT to Introduction to Facilitation Skills.

Selection Services tells all on stand 219 – from its new acquisition of 8el to its help desk optimisation services and IT outsourcing.  They’ll be demonstrating all aspects of their ITSM suite and how global clients like DB Schenker have reduced helpdesk support calls by 70%.

TechExcel will be unveiling ServiceWise 9.2 and CustomerWise 9.2 at SITS13 on stand 212.  New features include web-based IT asset management, enhanced CMDB support, open source options, and a new AssetWise web client.  It also includes features such as advanced project and time planning, and cost-tracking.

LANDesk IT Service Management continues the ease of use, configuration and deployment, with its latest release of Service Desk and introduction of Total User Management.  It’s the next step in the company’s vision of highly mobile user-oriented IT, which promotes greater confidence and functionality within IT service and support (stand 400).

Macro 4 (stand 205) will be showcasing the latest developments in its iET ITSM software, including the innovative use of RSS feed technology for speedy, automated dissemination of information, support for mobile phones and tablets, and new at-a-glance dashboard reporting of key metrics.

BPMonline (stand 517) will demonstrate its new version of the award-winning BPMonline Service Desk solution.  In addition to basic practical ITSM functionality, it provides Business Process Management (BPM) tools to increase efficiency.  Replacing manual tasks with automated processes can dramatically increase the amount of time available for handling the more important aspects of business, such as expansion and improvement.

New exhibitor 1E will be launching version 5.0 of 1E Shopping – an ‘Appstore for the Enterprise’.  Shopping aims to reduce the number of software requests going through the service desk by making it easy for users to select and install software, Operating Systems and services themselves (stand 421).

FireSM is a new standalone ITSM product from Alemba (stand 605).  Its primary purpose is to support ITSM, specifically ITIL, processes within an organisation.  A browser-based application for PCs and Macs, its modern interface takes cues from Apple’s iOS, touch technology and computer games.

Barclay Rae Consulting will be launching its 7 Steps to ITSM Goodness programme on stand 106, with the chance to win a 1-day workshop.  Barclay will also be talking about ‘ITSM Goodness’, a real world approach designed to quickly and effectively achieve success with ITSM, in Theatre 1, on Tuesday 23 April.

SITS13 sees the launch of Sitehelpdesk-FM, which extends the IT concept of configuration items (CI types), with enhancements to allow more flexible inventory recording of any type of asset.  sitehelpdesk.com will also be introducing version 8 of their helpdesk range on stand 522.

itSMF UK’s long-awaited definitive guide to starting out in Change, Configuration and Release Management – ‘How to do CCRM’ – will be available on stand 816 at the official SITS13 bookshop.  It offers a practical experience-based approach to the subject and provides templates and examples to help organisations take the first tentative steps.

New exhibitor MS Research (stand 721) has provided 24/7 multilingual level 1 to level 3 service desk expertise to global organisations (both to internal users and external customers) for over 5 years.  They are able to give accurate monthly pricings based on current, and expected, ticket volumes and can provide fast, accurate setup and deployment costs and timelines.

First-time exhibitor SysAid Technologies, a provider of ITSM software solutions, will be showcasing its all-in-one IT platform at the event.  They’ll be giving away two licenses for its SMB-focused ITSM Cloud Pro Edition, including up to three admins, 120 assets, and unlimited end users for each license on stand 519; plus visitors can also enter raffles for an Xbox Kinect and Apple TV.

Unipress Software (stand 618) will be showcasing Absolute Service, an ITSM solution, which allows organisations to define and track the IT services provided to employees and customers.  It can monitor Service Level Agreements, analyse service requests, and satisfy corporate and government compliance requirements with one-click audit records and PinkVERIFY ITIL 3 certified processes (available on demand via the cloud, as well as on-premise).

Serena Software will be showcasing its recently announced Application Service Management products on stand 109, which are designed to help organisations to orchestrate processes at each stage of the application’s lifecycle – from development through to deployment and into support.

New exhibitor Realmsoft will be displaying Immanus, which can help organisations perform large scale disruptive IT change (Windows upgrades, Active Directory Migrations etc), with 95% less risk, 80% less time and 70% less cost (stand 916).

Celonis will be showcasing Celonis Orchestra on stand 623, which offers unique possibilities for the complete management of IT service desk in one platform.  Using Process Mining, Celonis Orchestra is able to visualise the flow every ticket takes through a service desk, based on the data stored in your ticketing-systems, and it can process even huge amounts of data within seconds.

OMNINET GmbH will be demonstrating the features of OMNITRACKER, its business process platform, on stand 603.  They will also be showcasing standardised process templates, such as IT-Service Management (PinkVerify 3.1 certified), Stock & Order Management and Project Management.

To register for free entry to SITS13, visit www.servicedeskshow.com quoting priority code SITS177 (http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177).  Service Desk & IT Support Show attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.

###

Media enquiries & press pass requests to:

Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
http://www.twitter.com/DiversifiedUK
http://www.divcom.co.uk

Exhibitor enquiries to:
Laura Venables, Group Event Manager
t: +44 (0)1273 645138
e: lvenables@divcom.co.uk
http://www.twitter.com/SDITS
http://www.servicedeskshow.com

Notes:

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

All views and claims contained within this show highlights press release have been submitted by representatives of companies exhibiting at SITS – The Service Desk & IT Support Show 2013.

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton. In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

Firmly established as a vital business forum for sharing ideas and innovations within the ITSM community, SITS has enjoyed continued industry prominence and support throughout its 19-year history. 2012 marked another successful year for the event, which saw its visitor numbers increase by 12% to 4,495. It also received its first nomination for a best UK trade show award from the Association of Event Organisers (AEO). For 2013, organiser Diversified Business Communications UK is looking to build on that momentum, having already announced a series of highly-anticipated Keynote sessions from Gartner and IBM.

Combining a host of new exhibitors, plus new launches from returning exhibitors, such as TechExcel, Alemba, Marval, Citrus Service Desk, Serena Software, and House-on-the-Hill, visitors to this essential two-day event will benefit from seeing the latest innovations and advances from some of the industry’s leading specialist vendors, integrators, consultancies and service providers.

First-time exhibitors for 2013 also include: 1E, who will be launching version 5.0 of 1E Shopping – an ‘Appstore for the Enterprise’, which aims to reduce the number of software requests going through the service desk by making it easy for users to select and install software, Operating Systems and services themselves. Realmsoft, who will be introducing Immanus, which is designed to help organisations perform large scale disruptive IT change (eg Windows upgrades, Active Directory Migrations etc) with 95% less risk, 80% less time and 70% less cost. Nexthink will be demonstrating software that complements traditional APM with next generation end-user perspective monitoring, to provide a full end-to-end view of an organisations’ IT infrastructure. MS Research will be presenting its service desk solution, which offers 24/7 multilingual level 1-3 service desk expertise to global organisations (both internal users and external customers). Whilst SysAid will be showcasing its all-in-one IT platform, which aims to help administrators better manage the help desk and gain control over all assets – traditional and mobile – from one central location.

“As first time exhibitors at SITS, we are particularly excited to showcase our latest solutions that allow end users and Servicedesk operators to have full visibility and control of their data, services, applications and licenses from any device at any time,” says Mark Lillywhite, EMEA north technical manager at Matrix42.

“This year we’re excited to bring our freemium solution for all to try – we think there’s something in it for any organisation,” says Christian Nagele, CEO of CentraStage. “We’ve built on the feedback from our existing community of users, and released enhanced patch management and monitoring features to our RMM solution, bringing enterprise-level functionality to an incredibly scalable solution.”

“At Macro 4 we are very excited about bringing our iET ITSM solutions to SITS for the first time,” says Lynda Kershaw, marketing manager at Macro 4. “Being the largest service management event in the UK it is a hub for all that is new and innovative in ITSM, and as specialists in this area we look forward to contributing to the discussion and exchanging ideas with fellow practitioners. It’s also great to see such a strong seminar programme running alongside the exhibition, with the likes of Oxford University and John Lewis sharing their real-world experiences of implementing ITSM.”

“I’m looking forward to SITS this year – it’s always the big ITSM event of the year and a fantastic opportunity to meet and engage with people across the industry. It’s a hive of activity and interest, and the combination of exhibitors and free presentations really draws in a great audience,” says independent management consultant Barclay Rae, who will be adding exhibiting to his speaker duties for the first time this year.
To view the full exhibitor list, please visit http://www.servicedeskshow.com/exhibitor-list.

To register for free entry to SITS – The Service Desk & IT Support Show, visit www.servicedeskshow.com (http://www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT43Visitor&AffiliateCode=SITS177) quoting priority code SITS177. Service Desk & IT Support Show attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.

###

Media enquiries & press pass requests to:
Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
http://www.twitter.com/DiversifiedUK
http://www.divcom.co.uk

Exhibitor enquiries to:
Laura Venables, Group Event Manager
t: +44 (0)1273 645138
e: lvenables@divcom.co.uk
http://www.twitter.com/SDITS
http://www.servicedeskshow.com

Notes:

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton. In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2013); office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

Today’s announcement from organiser Diversified Business Communications UK marks an exciting new development for the show, which has enjoyed continued industry prominence and support throughout its 19-year history.  Having attracted 4,495 ITSM and IT support professionals from thousands of leading UK and European business organisations to its 2012 event, this year’s Keynote Programme – Featuring Gartner, is expected to draw world-wide attention as this is the first time that Gartner has exhibited/hosted a session at this show.

Emerging new technologies over the past few years, such as the increasing use of user-owned devices (BYOD) and a greater reliance on cloud computing, have transformed the way that IT services are delivered within the workplace – not just in the UK but all around the world.  So for the UK’s IT directors and ITSM professionals, who have long viewed SITS as the go-to-show for providing real solutions to improve the way they work and do business, this “new and unique partnership” with Gartner offers the event’s attendees an unparalleled opportunity to gain some valuable first-hand insights from a truly global perspective.

One of the show’s key draws has always been its comprehensive free education programme that combines eight Keynotes, 40 seminars, in-depth roundtable discussions, and essential breakfast briefings to provide a broad spectrum of perspectives across a host of hot topics.  The Keynote Programme – Featuring Gartner, will include a keynote and panel discussion on each day of the show.

Confirmed panel discussion topics include ‘Culture vs tools – building a perfectly balanced service desk’ on Tuesday 23 April, which will see Gartner’s industry experts debate how service desks can achieve a positive balance between culture and tools, plus outline methods for maintaining a strong, positive, customer centric culture within an IT department.  Whilst day two’s panel on Wednesday 24 April, will address the tantalising question ‘Who is murdering ITIL?’.  With organisations complaining of ‘death by ITIL’, this lively and insightful debate will explore whether the industry really should say adieu to the most notable of service management frameworks.

Laura Venables, group event manager of SITS, is delighted to welcome Gartner to the show for 2013.  Commenting on the new collaborative partnership, she says:  “We are thrilled to be able to present our audience with this fresh and inimitable opportunity to engage with, and gain valuable advice from, one of the world’s leading IT research companies.  The support and enthusiasm we have received from Gartner so far has been wonderful – we are looking forward to a superb event this April.”

In addition to headlining The Keynote Programme, Gartner will be offering visitors, who participate in a short survey at the company’s stand, the opportunity to receive a complimentary Gartner report (worth £200).  Gartner will also be headlining this year’s VIP Programme.

For more information and to register for free show entry, please visit www.servicedeskshow.com (quoting priority code SITS177).  SITS – The Service Desk & IT Support Show attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.

###

Media enquiries & press pass requests to: Emma-Louise Jones, PR Manager t: +44 (0)1273 645134  e: ejones@divcom.co.uk    http://www.twitter.com/DiversifiedUK http://www.divcom.co.uk

Exhibitor enquiries to: Laura Venables, Group Event Manager t: +44 (0)1273 645138  e: lvenables@divcom.co.uk   http://www.twitter.com/SDITS http://www.servicedeskshow.com

Notes:

Gartner is the world’s leading information technology research and advisory company. They deliver the technology-related insight necessary for their clients to make the right decisions, every day.  From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, they are the valuable partner to clients in 12,400 distinct organizations.

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012.

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton. In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2013); office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

The exhibition industry’s equivalent to the Oscars, this is the first time that SITS, which celebrated its 18th edition in April, has been shortlisted within the hotly-contested Best Trade Exhibition (under 2,000m2) category.  In addition to SITS, other trade events in the running for 2012 include food to go show lunch! (winner for the last two consecutive years), which is also organised by Diversified Business Communications UK.

“This is the first year that SITS has entered the AEO awards and we are absolutely thrilled to have been nominated,” comments The Service Desk & IT Support Show’s delighted event manager Laura Venables.  “It’s a testament to the support of our loyal exhibitors, dedicated visitors and devoted team that the show just keeps going from strength to strength.  We are truly, very proud of this wonderful recognition.”

Firmly established as the UK’s leading event for IT service and support professionals, SITS, which took place earlier this year on 24-25 April, reported a 12% visitor increase to 4,422 (up from 4120 in 2011).  Whilst the Service Desk & IT Support Show has enjoyed continued industry prominence and support throughout its 18-year history, much like the sector it serves the event has seen many changes.  And it is this ability to constantly adapt to the needs of industry, to ensure that it remains a vital business forum for sharing ideas and innovations within the ITSM community that has kept it right at the top of its game, says organiser Diversified UK.  Impressive attendance figures aside, 87% of surveyed visitors also rated the 2012 event as good or excellent, and Service Desk & IT Support Show’s award submission to the AEO was backed by glowing testimonials from satisfied exhibitors and enthusiastic visitors, much like Gregory Baylis-Hall, technical support coordinator at Berwin Leighton Paisner LLP:

“SDITS12 was an extraordinary couple of days, with a fine blend of big name vendors, respected educational bodies and leading ITSM commentators.  The atmosphere was upbeat and buzzy and well organised – everyone I met felt SDITS12 was the best to date.  I came away from various thought provoking sessions feeling empowered,” says Baylis-Hall.

The AEO Excellence Awards recognises achievements by organisers, venues, suppliers and contractors throughout the exhibitions industry.  This year’s winners are to be announced at a dedicated awards ceremony at the Artillery Gardens at the HAC, London, on Friday 6 July 2012.

SITS – The Service Desk & IT Support Show returns to Earls Court, London, on 23-24 April 2013.  For more information, please visit www.servicedeskshow.com.

###

Media enquiries to:
Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134                 e: ejones@divcom.co.uk

http://www.twitter.com/DiversifiedUK

http://www.divcom.co.uk

Exhibitor enquiries to:
Laura Venables, Event Manager
t: +44 (0)1273 645138                 e: lvenables@divcom.co.uk

http://www.twitter.com/SDITS

http://www.servicedeskshow.com

Notes:

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton. In addition to SITS – The Service Desk & IT Support Show, Diversified UK’s portfolio includes Natural & Organic Products Europe, Natural Products Scandinavia, lunch!, camexpo, office*, Natural Products magazine and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

Whilst this was the 18th annual Service Desk & IT Support Show, it was the first to be hosted by its new owner Diversified Business Communications.

“We really couldn’t have wished for a better event,” comments Diversified UK’s managing director Carsten Holm.  “Integrating established shows and their teams into a new company is always a huge challenge – or, well, it is supposed to be!  But on this occasion, the integration of Service Desk & IT Support Show has been virtually seamless and actually, rather than a challenging, delicate exercise, it’s been fun and a positive development for the future of this essential industry event.”

“The reaction to the show this year has been incredible,” says event manager Laura Venables.  “Visitors gathered in their thousands and the ‘buzz’ on the show floor was unmistakable!  Seminars were absolutely full-to-the-brim, stands were notably slicker and smarter, and exhibition teams were confident, proactive and always ready to greet our visitors.  The Service Desk & IT Support Show truly is the biggest and best platform for uniting this industry and this year there was a genuine sense of one community coming together to connect, support, share and learn from each other.  From visitors to exhibitors, from sponsors to speakers, everybody gained real value from being involved and we’re delighted that it was a complete success.”

Firmly established as the UK’s leading event for IT service and support professionals, this year’s Service Desk & IT Support Show (SITS) was packed with thousands of highly-focused and informed visitors looking to source the latest solutions from some of this industry’s leading specialist vendors, integrators, consultancies and service providers.  Visitor numbers aside, it was also the quality of the visitors that impressed countless exhibitors.  As a result, an incredible 72% of exhibitors have already rebooked for next year’s show.

“We’ve been exhibiting at the Service Desk & IT Support Show for six years but over the last year the event has really come into its own,” says Koby Amedume, marketing director at Kaseya International.  “The quality of the attendees and the conversations we are still having has made the investment worthwhile.”

“It was a fantastic event,” says Tessa Troubridge, managing director of the Service Desk Institute.  “We had a fabulous two days of extremely engaging conversations with both new and existing customers alike.  Everyone we spoke to had visited the show for a specific purpose and there was a real sense of focus and drive from this year’s visitors.  We can’t wait to come back next year!”

Like many exhibitors, Sunrise Software’s on stand trainers were busy throughout the two-day show hosting product demonstrations to a “knowledgeable audience” of attendees:  “We felt there was a real energy at the show this year.  A knowledgeable, informed audience was well served by an enthusiastic vendor community that worked tirelessly to make the event succeed, both individually and collectively,” says sales director Geoff Rees.

Alemba Limited was equally upbeat, having enjoyed a “very successful show”.  Citing “amazing feedback”, Mita Morris, the company’s marketing manager praised the event’s “vibrant, exciting and buzzing atmosphere”.

Given the growing prevalence of social media and the use of user-owned devices (BYOD) within today’s businesses, both ‘mobile’ and ‘social’ featured prominently in conversations throughout the event.  From the event’s first Breakfast Briefing: ‘Empowering People on the Move’, which was based on exclusive White Paper findings by Cherwell Software and the Service Desk Institute (SDI), to the record-breaking 1,000 plus #SDITS12 Tweets being splashed across the Hornbill Service Management sponsored Twitter screens – this year’s show was very much a forum for an exchange of thought-provoking ideas on the future role of the traditional IT service desk.

“New trends are affecting IT service delivery all the time – from users wanting to bring in their own devices through to demands for support over multiple channels, the service desk is faced with challenges and opportunities around delivering value.  Looking at the process layer helps ITSM meet these evolving needs head on both now and in the future,” commented Frederic Richer, EMEA marketing director, Serena Software (sponsor of the event’s three seminar theatres).  “During this year’s Service Desk & IT Support Show we have seen a huge amount of interest in how organisations can apply best practices around management and building better processes.  The event itself continues to grow in importance as IT organisations consider how to manage and orchestrate their IT resources across operations, development and support.”

Whilst new products and software applications remained a practical draw for many visitors to the show, the exceptional show content – including six Keynotes (in association with Ovum), 40 seminars, two Breakfast Briefings, and 24 Hot Topic Roundtable discussions – offered a host of aspirational solutions to the key issues and challenges affecting today’s ITSM and IT support community.  With many sessions enjoying standing room only crowds, notable highlights for 2012 included ServiceNow’s Chris Dancy discussing emerging technologies in ‘Cloud, Mobility and the Coming Singularity’; a popular BACK2ITSM presentation and podcast discussion promoting the principle of ‘shared practice’, ‘Lean, mean IT machine’ presented by Roy Illsley from Ovum; and IT support consultant Noel Bruton talking about new support methods for BYOD in ‘Why & how we must support users own tech’.

“The UK’s IT user support industry needs the Service Desk & IT Support Show to be successful, as the annual event has always been at the heart of this industry.  It always delivers and this year was no exception, with the show’s transition to new management passing seamlessly,” comments Bruton.  “As a speaker, I was gratified to see all my presentations packed to the doors, testifying to Diversified’s ability to attract the right audience.  It was also good to see how some of the vendors are now seriously innovating – I suspect that Diversified may have on its hands a show to take the UK’s IT user support industry into a new era.”

“It doesn’t matter how long you’ve been in the industry – you’ll never know everything,” adds visitor Nina Pink, IT service manager at Dairy Crest.  “The show is a great forum to pick up hints and tips on how to continue improving the services our customers expect.”

The Service Desk & IT Support Show (SITS) returns to Earls Court, London, on 23-24 April 2013.  For more information, please visit www.servicedeskshow.com.

###

Media enquiries to:
Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134        e: ejones@divcom.co.uk      http://www.twitter.com/DiversifiedUK

http://www.divcom.co.uk

Exhibitor enquiries to:
Laura Venables, Event Manager
t: +44 (0)1273 645138        e: lvenables@divcom.co.uk     http://www.twitter.com/SDITS

http://www.servicedeskshow.com

Notes:

• Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton. In addition to the Service Desk & IT Support Show, Diversified UK’s portfolio includes Natural & Organic Products Europe, Natural Products Scandinavia, lunch!, camexpo, office*, office INTERIORS, Natural Products magazine and the Natural Beauty Yearbook.

• Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.

Laura Venables, Service Desk & IT Support Show’s event manager, comments: “Our exhibitors include some of the most innovative names in the industry, who are constantly evolving and developing their products and services to help improve the way their clients work and do business.  So whether visitors are travelling from a mile away or across Europe to attend, they’ll find plenty here that they simply won’t find at any other UK show.”

The Service Desk & IT Support Show has established a huge following for being the go-to event for IT service and support professionals wishing to utilise the latest tools, technology, and ideas they need to meet the unique challenges of their rapidly evolving industry.  With nearly a quarter of the event’s exhibitors appearing for the first time, and many returning exhibitors having already announced new launches to coincide with the show, visitors to this essential two-day event will benefit from seeing hundreds of the latest innovations and advances from some of this industry’s leading specialist vendors, integrators, consultancies and service providers.

First time exhibitors for 2012 include Celonis, Epaccsys, EXIN, GFI Max, ISL Online, N-able Technologies, panintelligence, Selection, Simplisys, The Open University, Virtuacon, xMatters, Aim Hire Recruitment, IT Training Zone, Visionera AB, plus leading IT and BPO managed services company Intelegencia Analytics.

The most recent new addition to the exhibitor list, Perry Chaturvedi, Intelegencia Analytics’ founder and CEO, is looking forward to meeting and doing business with the 4,000+ ITSM professionals the show annually attracts:

“We are very excited to exhibit and attend the Service Desk & IT Support Show for the first time,” comments Chaturvedi.  “I am looking forward to participating in this event personally, to learn and meet all those representing various vertical and domains in the UK and Europe.”

More show firsts include increased capacity across all three dedicated seminar theatres (sponsored by Serena™), enabling 33% more attendees to benefit from the show’s essential educational content, plus a new boardroom-style Keynote Theatre (in association with Ovum), located upstairs in Earls Court’s executive conference centre.

Visitors arriving at Earls Court for show open tomorrow (9.30am) will also enjoy first pick of this year’s Hot Topic Roundtable Discussions (sponsored by TechExcel).  These include a choice of twelve topic-led sessions – on everything from BACK2ITSM: The Service Catalogue to Key Considerations for Upgrading a Service Desk System – across three Hot Topic Zones each day.

To view the full education programme, which combines six Keynotes, 40 seminars, two Breakfast Briefings, and to register for free show entry, please visit www.servicedeskshow.com/register (quoting priority code SD1033).  Service Desk & IT Support Show attendees will also benefit from free access to Infosecurity Europe 2012, Europe’s No.1 information security event, co-located at Earls Court.

The Service Desk & IT Support Show at Brompton Hall, Earls Court, London, is open from 9.30am to 5pm on Tuesday 24 April and Wednesday 25 April.

Members of relevant trade and consumer media can reserve press passes to the Service Desk & IT Support Show by contacting Emma-Louise Jones at ejones@divcom.co.uk before 5pm today (23 April 2012).

###

Media enquiries & press pass requests to:
Emma-Louise Jones, PR Manager
t: +44 (0)1273 645134
e: ejones@divcom.co.uk
http://www.twitter.com/DiversifiedUK

SDITS exhibitor enquiries to:
Laura Venables, Event Manager
t: +44 (0)1273 645138
e: lvenables@divcom.co.uk
http://www.twitter.com/SDITS

http://www.servicedeskshow.com

Notes:

• Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton. In addition to the Service Desk & IT Support Show, Diversified UK’s portfolio includes Natural & Organic Products Europe, Natural Products Scandinavia, lunch!, camexpo, office*, office INTERIORS, Natural Products magazine and the Natural Beauty Yearbook. http://www.divcom.co.uk
• Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites.