ServiceDesk360.com is a news, comment and discussion site dedicated to connecting, informing and learning within the ITSM community.
Brought to you in association with the Service Desk & IT Support Show, ServiceDesk360 covers the latest innovation and ideas for advancing IT service management and IT support.
James West, an established journalist who has worked on titles including Customer Service News, ServiceTalk, Call Centre Focus and Customer Strategy, edits the site, with leading authors, trainers and vendors also regularly contributing articles.
