As the process of the UK leaving the EU begins, leading digital technology advisor Chris Weston has been confirmed to host a Keynote about the impacts and opportunities of Brexit for the IT industry at SITS17 – which returns to Olympia, London, on 7-8 June.
A recent techUK survey of 277 technology business leaders found 70% were in favour of staying in the EU, with only 15% supporting a Brexit. Now with an uncertain future, Chris Weston, technology and business advisor at Jumar Solutions (named in the 2016 CIO 100 by CIO magazine), will be exploring some of the impacts and opportunities of this political shift on IT teams. Challenges in the areas of budgets, system configuration, and people and data security will be covered, including the sovereignty and the advent of the General Data Protection Regulation (GDPR).
“SITS gives the service management community a chance to reflect on the issues and trends that will affect their businesses, customers and teams in the coming months. Brexit brings opportunities and challenges that should be factored in to all of our thinking as the realities of life outside the EU take shape. I’m looking forward to the debate!” says Chris Weston.
The session will take place at 12.30pm on Thursday 8 June in the show’s Keynote Theatre, which boasts a new setting for 2017. Now part of the vibrant exhibition floor, its new position enables it to cater for a significantly bigger audience (with plenty of capacity for this year’s big name draws).
Renowned for delivering exclusive insights from industry thought-leaders, high performance customer experience and conflicting agendas are also key talking points for 2017. Other sessions in the Keynote Theatre include:
Raising the performance bar
High performance teams deliver significantly more in terms of return on investment, better customer experiences and engaged employees. They outperform other teams by over 50%. Natalie Calvert, CEO of CX High Performance, will be discussing the secrets of high performance and the real difference businesses can make with existing service desk staff and their leaders.
Conflicting agendas? CIO versus the CEO’s priorities
Chris Rydings, CTO of Axios Systems, will be discussing the role of the CIO and CEO. Industry analysts agree they ought to acknowledge that the needs of IT and the wider business often fail to match. Rydings will be exploring how to identify and engage with stakeholders to gain consensus, how to articulate benefits, quantify costs and address risks, whilst providing tips for getting a business case ‘over the line’.
Mastering the Art of Service Excellence
David Bellini, founder and managing director of Connectwise, will be discussing how IT professionals can turn every touchpoint in the customer journey (from marketing and sales, to support and invoicing) into an opportunity to prove that the job won’t just get done – but can be done well.
For further information, and to view the confirmed Keynote programme to date, please visit www.servicedeskshow.com/venue/keynote-theatre.
Visitors to the show will also benefit from a packed free seminar programme (in three theatres), two breakfast briefings, hot topic roundtables, and an array of new products and services from 80 exhibitors. Combined, they provide top-level service desk professionals with an unrivalled opportunity to discover the latest research and ideas that they need to meet the unique challenges of their rapidly evolving industry.
To view the SITS education programme, please visit www.servicedeskshow.com/education.
Please note, free tickets for all seminars will be available on the day on a first come, first served basis from the Seminar Registration Desk at the show (from 9.00am). Visitors can pre-book seminars for just £6 per session (including VAT) when pre-registering for SITS17.
SITS – The Service Desk & IT Support Show is firmly established as the go-to industry event for CIOs, service desk and help desk managers, IT directors, and senior IT decision-makers from across all business sectors, looking to improve the way that they work and do business. SITS annually attracts over 3,500 ITSM and IT support professionals.
“An event like SITS presents a great opportunity for a company or individual to understand where they are in relation to industry best practices. It gives IT professionals the chance to review a vast number of solutions and gain information that will help you make the right decisions in regards to your individual IT service management journey,” says Mike Kyffin, director of solutions and strategy – EMEA, at Cherwell Software.
For further information and to register, please visit www.servicedeskshow.com, and quote priority code SITS007 (direct link: www.eventdata.co.uk/VISITOR/SITS17.aspx?TrackingCode=SITS007).
SITS17 attendees also benefit from free access to Infosecurity Europe 2017, co-located at Olympia.
Media enquiries & press pass requests to:
Please apply for press accreditation via this link: www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT67Press
Sharna Waid, PR Executive
t: +44 (0)1273 645144
e: [email protected]
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: [email protected]
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