Hot Topic Roundtable Zone

The Hot Topic Roundtable Zone, sponsored by TOPdesk, features small group discussions, facilitated by an industry-expert.TOPdesk

Take the opportunity to sit down with fellow visitors to share your experiences and discuss any challenges you are facing. It’s a great way to get real-life practical advice to take away, and discover what IT pros in similar roles are currently focusing on.

The programme for 2017 is below and all places are bookable on a first come, first served basis on the day. These sessions are free to attend.

Wednesday 7th June

Time:

Table 1

Table 2

Table 3

11:00

Service Level Management – why do we need SLAs, OLAs and UCs?

Dr Don Page – Marval

5 Signs You Have Outgrown Your ITSM Tool

Neil Keating – Brighthorse

Agile ITSM

Andreyna Gonzalez – TOPdesk

12:15

Effective Use of Data and Metrics

Martijn van de Bovenkamp – TOPdesk

Customer Centricity

Hannah Price – TOPdesk

Securing helpdesk productivity

Will Culbert – Director of Solutions Engineering, EMEA – Bomgar

14:00

Delivering Legendary Customer Service

Atlassian

DevOps in an ITSM World

Lara Hellman – Ivanti

Investing in ITSM

Will Sibley – TOPdesk

15:15

Creating User Friendly Self-Service Portals

David Knowles – CRM Works

Knowledge Management

Ian Stevens – Short & Grey

The Wider Implications of the Service Catalogue

Jeroen Janssen -TOPdesk

Thursday 8th June

Time:

Table 1

Table 2

Table 3

11:00

Designing for optimal self-service

Alex Hocking – Marval

The wider implications of the service catalogue

Jeroen Janssen -TOPdesk

Knowledge Management

Ian Stevens – Short & Grey

12:15

Investing in ITSM

Will Sibley – TOPdesk

DevOps in an ITSM World

Lara Hellman – Ivanti

Creating User Friendly Self-Service Portals

David Knowles – CRM Works

14:00

Securing helpdesk productivity

Will Culbert – Director of Solutions Engineering, EMEA – Bomgar

Customer Centricity

Hannah Price – TOPdesk

Delivering Legendary Customer Service

Atlassian

15:15

Agile ITSM

Andreyna Gonzalez – TOPdesk

5 Signs You Have Outgrown Your ITSM Tool

Neil Keating – Brighthorse

Effective Use of Data and Metrics

Martijn van de Bovenkamp – TOPdesk