With 95% of exhibition space sold, SITS – The Service Desk & IT Support Show has released a preview of new innovations being unveiled at Olympia London on 7-8 June. Featuring the best of the ITSM world, including leading specialist vendors, integrators, consultancies and service provider, SITS is renowned for displaying the latest products and […]
Vodafone and Auto Trader UK join SITS17 Keynote line-up
Georgina Owens, head of servicedesk and infrastructure serviceline at Vodafone and Jonathan Leckey, head of operations at Auto Trader UK,...
Cloud vs on-premise
Is the cloud right for your business or should you keep your applications in house? Mike Puglia of Kaseya gives the...
Will BRM lead the IT service management conversation in 2017?
Business Relationship Management (BRM) isn’t a new idea, but it is cropping up in conversations more frequently than ever. Simon Kent...
Georgina Owens, head of servicedesk and infrastructure serviceline at Vodafone and Jonathan Leckey, head of operations at Auto Trader UK, have been confirmed to host headline SITS17 Keynote presentations. (more…)
As the process of the UK leaving the EU begins, leading digital technology advisor Chris Weston has been confirmed to host a Keynote about the impacts and opportunities of Brexit for the IT industry at SITS17 – which returns to Olympia, London, on 7-8 June. A recent techUK survey of 277 technology business leaders found […]
With the demands on IT infrastructure getting exponentially more complex, it’s never been more important for IT professionals to adapt to the latest tools, technology and trends in the industry. And there’s no shortage of innovations and insights at this year’s SITS – The Service Desk & IT Support Show, which has now opened visitor […]
Is the cloud right for your business or should you keep your applications in house? Mike Puglia of Kaseya gives the pros and cons of cloud vs on-premise. (more…)
Business Relationship Management (BRM) isn’t a new idea, but it is cropping up in conversations more frequently than ever. Simon Kent of Sollertis explains why BRM is likely to be the talk of the ITSM town next year. (more…)
Mike Beale, managing director of TeamUltra continues to analyse the research his organisation carried out at SITS16, this time pointing the spotlight at the rapidly changing ITSM software market. (more…)
London’s Olympia played host to the biggest gathering of IT service and support professionals of the year last month at SITS – The Service Desk & IT Support Show 2016. It welcomed 3,500 visitors (up 4% for 2016) through its doors on 8-9 June and garnered a wealth of positive feedback – making SITS16 one […]
SITS16 saw the launch of the first ever SITS Industry Survey. Completed before the show by a representative sample of over 100 IT departments, the findings provide a ‘snapshot’ of the modern service desk and their predictions for what’s in store over the next few years. Focusing specifically on their current service desk provisions, 69% […]
For those who missed the session at SITS16, here is a roundup of Simon Johnson’s (Freshdesk) and Stephen Mann’s (Quick Content) seminar on ‘Life on the service desk in 2016’: We covered a lot in our 30/40 minutes, with the session based on a Service Desk Institute (SDI) report called “Life on the Service Desk in […]