Successful business team working together at office

Ever wonder how much other service desk professionals earn?

Ever wondered how you compare to other service desks in the UK? In its latest benchmarking survey, ITSM technology provider LANDESK distributed questions to over 12,000 IT professionals asking about issues ranging from technology and metrics through to training and salaries. In addition to this, the resulting report compares results to previous years to give an overview […]

Continue Reading 0

Six Steps to Self-Service Success

Following the high-demand for our previous self-service ebook, published by USU, we have answered your call for more and produced a second edition, detailing some more practical steps to really nailing self-service.  In the previous post ‘Everything you need to know about self-service’ we offered some examples of how self-service can be done a quick, […]

Continue Reading 0

Everything you need to know before starting Self-Service

In this latest piece of industry research, USU explore the most common pain points, drivers and inhibitors of a modern self-service offering. An effective self-service channel is on the top of nearly every IT department’s priority list right now. This might be because of an overwhelming rate of tickets coming to the service desk, or […]

Continue Reading 0

Case study: Achieving best practice with the University of Warwick

In this downloadable case study, you can read all about how The University of Warwick, overcame core ITSM challenges through automation and best practice, working with ServiceNow specialist TeamUltra. The University of Warwick were facing significant  challenges with: Limit IT resources Manual processes and little flexibility Backlog of requests In this case study you can […]

Continue Reading 0

Video Case Study: Expanding IT portfolio with Spirit Pubs

Spirit Pubs,one of the UK’s largest and leading pub, restaurant and hotel companies, recently embarked on a project to expand and improve their overall IT and business services, across both corporate and guest service functions.  In this short video, we everyone from the Service Delivery Manager to the Bar manager, to find about the journey […]

Continue Reading 0
IT crowd header

Infographic: Inside The Mind of The Real IT Crowd

Based on data collected in our latest ‘IT Wish List’ survey, we have produced this great new infographic. The purpose of the survey was to collect differnet views and wants across the IT department; from IT Director to First-line Technician, then to compare those views in a helpful and constructive way. Download the accompanying eBook! […]

Continue Reading 0