Teamwork meeting concept

Is enterprise IT being sucked into the cloud?

This year the enterprise IT will allocate an average of one-third of their budgets to cloud and hosted services according to 451 Research.     In 2016, the figure was 28% and the researchers say this figure is increasing every year.  James West considers what this means for IT departments.  (more…)

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Customer experience

Customer experience driving ITSM?

During SITS16, TeamUltra surveyed attendees to understand the challenges they face.  Mike Beale, managing director for TeamUltra says that pressure to reduce costs is still key, but skills shortages and the importance of customer experience are growing in importance. (more…)

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