Woman questions IT support

What IT support does your business really want?

It seems an obvious question with an obvious answer: service desks should quickly fix IT and offer technical advice.  Or so prevalent wisdom says.  Eric Wright of Richmond Systems urges you to think about the services you deliver to see if you’re offering value – or wasting time and money. (more…)

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Businessman Superhero

How to clone your service desk superhero

Wouldn’t it be great if you could clone your best analyst – that service desk superhero that knows everything? Simon Kent of Sollertis offers the next best thing. Every service desk has one. That experienced and smart person who knows everything.  The ‘go-to’ person the other operatives seek out when they get stuck.  The guy […]

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What’s driving the dynamic growth of MSPs?

Managed Service Providers (MSPs) are enjoying more success than ever.  Why are so many organisations buying IT services from a third party? Mike Puglia, chief product officer of Kaseya explains. The market for managed services continues to grow rapidly and managed service providers are reaping the rewards of this ongoing dynamic growth. According to Markets and […]

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